Multi-National (MN) Travel Program Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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As part of the Global Business Consulting (GBC) organization, the Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management consulting services on behalf of our customers. The Multi-National (MN) Travel Program Specialist within the TPM practice line is dedicated to the Multi-National (MN) account segmentation and will be responsible for providing a variety of distinct short term consulting engagements including, Commodity Management Sourcing (Air, Car and Hotel Programs), Project & Experience Management, Sustainability & Wellbeing, Travel Program Optimization and Traveler Behavior Compliance Science. 

What You'll Do:

• Interface regularly with the GBC Category Practice Line Leads, utilizing best practices by category

• Build strong working relationships with the Multi-National leadership and commercial teams earning trust

• Generate creative ideas to ensure products and services are innovative and cutting edge

• Use an analytical and creative approach to condense large amounts of information into a clear, concise, effective format

• Drive results by operating with a sense of urgency, customer obsession employing effective time management to deliver results within deadlines

• Be customer focused, a problem solver, who delivers positive results and resolves issues with creative win-win solutions

• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances

• Highly organized and detail oriented and ensures high standards of quality and accuracy in all communication with clients both internal and external

• Ability to prioritize multiple priorities with superior time management skills

• Compassion and ability to understand an issue from several viewpoints

What We're Looking For:

• Understanding of travel data and overall travel related processes with ability to analyze spend and trends

• Excellent technical skills on travel related technology such as online booking systems and reporting tools

• Strong communication skills, both written and verbal

• Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required

• Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and team work skills required

• Fluent in English, additional language skills are an advantage

• Must be able to demonstrate measurable results

• Previous experience working in a global environment is a plus

• Proficient in Excel, Word, PowerPoint and Microsoft Outlook

• Time Management - ability to manage multiple priorities

• Ability to manage up and set expectations to manage workflow and expected ETAs/SLAs

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!