MUAT/MUIM

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

A strong communicator, the Marketing UAT & Incident Management Associate / Senior Associate is a proactive person with ability to handle pressure and deal with multiple stakeholders at any given point of time.

For Marketing UAT their primary responsibility is to ensure features are released in scope and in high quality and in case this is impossible to bring about a conscious, aligned decision whether to launch with "known issues" or to postpone releases.

For Marketing Incidents Management main focus is on Incidents Preventions by performing daily health & sanity checks and following up with respective Marketing Teams as well as and to work alongside SOC for tech incidents.

It entails supporting business and marketing teams end to end in incidents resolution and support project management for issues requiring developmental support.

Job Description

​Key Responsibilities ​

• Broad knowledge of all products, applications, webs
• Broad knowledge of our markets & the industry
• Communicate on eye-level with Product, Marketing Owners, Developers, (Tech) Incident Managers, Business Intelligence
• Sign off on ALL customer facing releases
• Deep dives for Framework Releases
• Daily Health & Sanity Checks + respective follow-ups
• Assure INC quality & speedy resolution of Marketing INCs
• Root cause analysis
• Leading projects
• Owning projects
• Reporting
• Inputs for prioritization of backlogs & roadmaps
  

​Key Relationships 

• Director of CX
• Head of MUIM & PC
• Team Lead MUIM
• Product Owners
• Business Delivery Manager
• Delivery Teams
• Business P&L teams
• Regional Marketeers
• Product Content
• Customer Service
• Business Intelligence

Qualifications

​Knowledge, Experience, Skills 

• Experience in customer operations is critical to this position (experience in the gaming/gambling industry is a plus)
• The candidate must have experience in handling escalations and bringing teams together for quick resolution
•  
• Ability to brief requirements and manage progress on a regular basis.
• Good self-organizational and prioritization skills
• Strong communication skills
• Proficiency in Microsoft Office Suite
• Attention to detail and ability to work under pressure and tight deadlines
• Ability to think ‘outside the box’ and find solutions in case work around are required
• Basic scripting knowledge
• Solid experience with issue-tracking and release-management tools
  (e.g. Jira, Mantis, ServiceNow, VersionOne, …) is a plus
• Experience with data analytics & visualization tools (e.g. kibana, mpulse, Catchpoint, Google Analytics, …) is a plus
• Experience in Project Management, Software Engineering, Business Informatics is a plus
• Understanding of agile software-release-management processes
• Understanding of testing and testing methodologies
• Bachelor’s Degree

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.