About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Ensure timely and accurate communication to the help desk of newly identified problems or workarounds and fixes to existing problems
- Identify gaps in the help desk knowledge base, ensure those gaps are filled; Communicate all new knowledge articles to the help desk.
- Prepares, delivers and maintains appropriate documentation and deliverables for projects.
- Oversight for, Cross department process improvement.
- Facilitates planning meetings, process improvement by enabling operational decision-making
- Ensures analysis and presentation documents are completed on schedule for various meetings throughout the project’s cycle.
- Oversees projects and work plans and other essential functions to complete key projects and achieve key operational metrics
- Oversight in key areas will include on-going data collection/reporting, project timelines, quarterly targets/goals, communication and strategies
- Develops project plans, manages resource demands, and defines roles and responsibilities of key project participants.
- Effectively utilizes and contributes to the ongoing refinement of the project management methodology
- Monitors activity on projects and facilitates progress as necessary to meet timelines.
- Develop and implement new help desk processes as required; Assist with the development and implementation of processes within other NCR departments; Continuously review existing help desk processes to ensure efficiency and accuracy
BASIC QUALIFICATIONS:
- 3 years of related experience
- Ability to work in a self-directed, proactive, aggressive, and fast paced, team-oriented environment
- Excellent analyst skills
- Project management, multi-tasking, organization
- A strong technical background, knowledge and understanding of NCR and customer tools (IM Portal, RSBII, Gasper/Vision)
- A general knowledge of and experience with leading software operating systems and personal computer hardware systems is required
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
What We Do
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally
