Mortgage Loan Processor

Job Role: Loan Processor

Reports to: Processing Manager

Location: Columbus, Ohio preferred but not required

This position needs to utilize strong communication skills to clear all Underwriting conditions in an accurate and timely fashion, communicate effectively with borrowers and team members as well as be organized, be part of the team, and have the confidence to process and close 25+ files per month.

Key Responsibilities of the Loan Processor include the following:

• File Review: Receive and review files from the Processing Assistant prior to submission to Underwriting, ensuring all necessary documentation is in place (refer to Processing checklist).

• Customer Communication:Upon file exiting Underwriting, conduct a Welcome call/email within 24 hours to review conditions with the borrower, providing clear communication in either English or Spanish as needed.

• Condition Management:Address immediately actionable conditions, designating tasks to the Processing Assistant as appropriate, and ensuring timely follow-up.

• Redisclosures: Monitor daily alerts and manage redisclosures as required.

• Pipeline Management:Prepare for and attend weekly pipeline calls with Loan Officers, discussing file progress, issue conditions, or appraisal delays.

• Collaboration: Work closely with Underwriting and management to resolve any issues, ensuring a smooth processing experience.

• Appraisal and Title Management: Order appraisal revisions or final inspections as necessary; interact with insurance and title companies to resolve any issues.

• Quality Control: Address QC conditions promptly.

• Funding Coordination:Collaborate with Funding to ensure the timely delivery of the signed Closing Disclosure (CD) and address any changes in cash to close.

Service Level Agreements

• Submit loans to Underwriting within 24 hours of receipt from Processing Assistant
• Conduct Welcome call and send initial needs list to the customer within 24-48 hours upon Conditional Approval
• Follow up with Clients every 48 hours
• Send the loan for final 4 days prior to closing

Qualifications for this role:

• Must be highly proficient with FHA, VA, USDA, Fannie, and Freddie guidelines
• Ability to run DU, LP, and GUS
• Minimum 1 year of Encompass experience
• Strong knowledge of TRID guidelines
• 3+ years of experience in the mortgage industry
• Proficient with Microsoft Office Preferred Knowledge, Skills, and Abilities

Preferred Knowledge, Skills, and Abilities:

• Confidence to process and close 25+ files per month
• Bilingual communication skills, with proficiency in both English and Spanish (preferred but not required)
• Strong communicator with interpersonal skills
• Strong collaboration, organization skills and attention to detail
• Positive attitude and ability to thrive in both a team environment as well as working independently
• Ability to meet deadlines with sound judgement and prudent decision-making
• High level of integrity and a strong work ethic