Monetization Operations Manager

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

What you’ll do

We're looking for a Monetization Operations Manager to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

• Build, develop and lead a team to support global monetization deliverables.
• Participate in building scalable processes to support global growth.
• Partner with User Billing, Internal Systems, Treasury, Tax and/or Legal to investigate issues that arise during reporting cycles or while performing the standard processes.
• Execute efficient internal control documentation and sign-off procedures
• Enhance and maintain existing policies and procedural documentation
• Drive end to end improvement of input processes to enable scale and productivity 
• Develop, manage and improve process metrics utilizing automation, lean practices and process optimization to scale
• Create global best practice documentation and facilitate sharing across the globe.
• Create a culture consistent with Stripe Operating and Leadership principles and an inspiring work environment that brings the best out of people at work.
• Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
• Partner with global process owners and functional leaders to demonstrate impeccable performance across multiple workflows and set a high bar for consistent improvement over time
• Lead cross functional projects and reporting that drive performance improvement, visibility and automation throughout financial services.  
• Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks

We are looking for:

• Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
• Advanced finance operations experience of leading large operational processes
• Ability to set goals, financial plans and effectively influence leaders across Stripe

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 15+ years of experience on managing operational teams dealing with high volume and complex workflows. 
• Led teams in multi location and exposure to working in multicultural, location and dynamic business environment 
• B.A. or B.S degree in Accounting or Finance with fluency in the U.S. GAAP 
• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented
• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
• Experience in delivering weekly and monthly business metrics and reporting

   Preferred qualifications 

• Good understanding of finance processes including AR and SOX controls.
• Experience in building and scaling new teams from scratch 
• Strong operational background including experience with new process launch and service delivery in a high growth technology company
• Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
• Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, and drive root cause analysis, and evaluate outcomes