Mid/Senior UX Researcher

Are you a fan of user-centered design? Do you get a kick out of uncovering insights through various research methods? Then come join our incredible UX Research team at Surfshark! They are all about putting users first: revealing their pain points, needs, and motivations and providing the best possible experience for Surfshark users. Let’s be real, being a UX Researcher isn’t only about reporting findings but impacting business & design decisions.

From planning to reporting, our UX Research team handles the whole cycle and has the freedom to do things their way. This diverse group of individuals is united in understanding our users and aligning our business goals with their needs. So if you’re ready to have some fun and make a difference, come join them at Surfshark!

If you want to:

• Conduct user research using a wide variety of qualitative and quantitative methods, including surveys, usability testing (moderated and unmoderated), 5s tests, user interviews, data analysis, etc.;
• Analyze user behavior and purchase flows to identify pain points and opportunities for improvements that would be translated into hypotheses for a/b tests;
• Own the entire research process - from picking the method and forming research goals to reporting the findings and managing stakeholders;
• Closely collaborate with other teams, such as the experimentation, web development, and design teams;
• Provide guidance in helping other colleagues conduct research activities.

And you can check off:

• Proven experience in research working within a dynamic web-focused environment (ideally with experimentation/CRO teams where research is an integral part of the process);
• In-depth knowledge of mixed methods;
• Experience with various research tools like unmoderated testing platforms (Maze, Useberry, etc), User Interviews, Google Analytics, and behavioral insights tools;
• Ability to synthesize complex information into clear insights and actionable recommendations;
• Ability to report research findings clearly, engaging and influencing stakeholders at all levels;
• Have a strong sense of ownership in everything you do;
• Great communication and collaboration skills.

Here’s the deal:

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;
• Tools of your choice: choose technical equipment and the tools you need to do your best;
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
• Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;
• Work-life balance: we encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;
• Premium Surfshark accounts: for you, your family, and friends;
• Gross salary: 2900-4550 Eur/month for the Lithuanian market. It may vary depending on your skills, experience, or location.