Middle Support Analyst - (Tomcat, Apache, Oracle Weblogic, IMB Websphere, Kafka, Fusion Middleware) - 3 - 5 Years - Bengaluru & Pune

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Middleware Support Analyst, to join our ever evolving GT&E, Infrastructure & Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Being part of the 200 strong Infrastructure Services organization, you’ll help to engineer and deliver the core infrastructure services that power our payments platform. We’re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centers and public cloud.

 We are looking for talented individuals to join the Infrastructure Services organization; you’ll be a self-starter, possess an analytical mindset and be a change agent.

What you’ll own

• 3rd Line Support for all services under the responsibility of Worldpay Middleware Team, within the Production and Pre-Production Environments

• Rapid response to Production and Pre-Production Incidents raised to Middleware by the Worldpay Command Centre, in accordance with agreed Service Operating Model Standards

• Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required

• Delivery of Middleware Support services to agreed Service Level and Operational Level Agreements

• Proactive management of the WorldPay Middleware environments and recommendation of measures to improve service delivery

• Ongoing evaluation of Worldpay Middleware services to identify potential issues such as Capacity, Performance, Resource, Process, Patching, Security, Vulnerability plus mitigation actions required

• Escalation of critical issues in accordance with designated processes and procedures

• Contribute to ongoing Middleware Service Improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full Middleware product set

• Produce and maintain relevant Technical and Operational Middleware documentation for Production and Pre-Production environments

• Provide full and effective cover for other members of the team as required during absence

• Raising and co-ordination of Change Requests including representation to Change Management and the Worldpay Change Advisory Board as required

• Execution of Changes to the Production and Pre-Production environments under authorized and controlled change requests

• Participate in Middleware on-call Rota to provide out-of-hours support

• Participate in discretionary projects/engineering tasks as requested by Line Management

• Ensure that WorldPay Security Policies and Guidelines are adhered to for all Middleware services

• Interface and maintain relations with other WorldPay teams, including Application Support and Business teams

• Maintain excellent and effective working relationships with other I&O Teams, to ensure high standards of service during multi-team support activities and Incidents

• Participate in the shaping and continuous improvement of the Middleware Support team with minimal or no supervision to ensure systems are reliable and fit for purpose

Where you'll own it

You will own it in our Vibrant Office Locations as Bangalore, Pune and Indore hub.

APAC With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

• 4+ years of experience supporting Oracle Fusion Middleware products including: Tomcat, Apache Httpd, Oracle WebLogic, IBM WebSphere, Kafka, Fusion Middleware

• Strong analytical skills coupled with a methodical approach to fault investigation and resolution

• Service management ethos and disciplined approach to management of support tasks

• Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.

• Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.

• Shows a desire to take the initiative, moving issues forward with clarity.  Demonstrates an ability to think ‘outside the box’ while defining solutions in a workable form.

• Excellent Communications skills, written and spoken

• Ability to communicate to a wide audience of professionals

• Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.

• Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program

• Experience of working in an onshore/offshore model

• Expert knowledge of implementing solutions using Fusion Middleware products

• Expert knowledge of JAVA/J2EE

• Proficient with Unix RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.