Middle Payment Technical Support

Posted 22 Days Ago
Be an Early Applicant
TUR
Junior
Software
The Role
The Middle Payment Technical Support role involves customizing and launching new payment methods, troubleshooting technical issues, and improving product features. Responsibilities also include documenting projects and merchant processes and generating alerts in Prometheus.
Summary Generated by Built In

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

● Customizing and launching a new payment methods, features and projects;
● Technical troubleshooting and logs parsing about integrations, transactions, product features and user flow on clients website;
● Customizing new projects and clients brands;
● Сreating requests to improve or develop our products, escalating technical issues to the responsible teams and partners and controlling the results;
● Creating and supporting the documentation of Projects and Merchants;
● Generating alert-rules in microservice application Prometheus.

Essential professional experience:

● Higher education;
● Intermediate+ of English;
● Fluency in Ukrainian/Russian language;
● 1.5+ years in the online payment industry;
● Technical experience with transaction flow and payments integrations;
● Strong analytical skills for investigating and resolving complex situations;
● Able to multitask effectively and absorb information quickly.

Desirable skills and personal features:

● Service and result focused;
● Proactive position and attitude with focus on business needs;
● Strong communication, negotiation skills;
● Team-player/independent worker;
● Ability to make quick decisions and deal with heavy workload;
● Attention to details;
● Stress resistance.


What we offer:

Benefits Cafeteria:

  • Sports compensation;
  • Medical coverage;
  • Psychological support;
  • Home-office coverage.

Work-life:

  • Remote work, Coworking compensation;
  • Childcare budget;
  • Maternity leave;
  • Paternity leave;
  • Additional 2 days for family events.

Our GR8 Culture:

  • Open feedback and transparent direct communications;
  • Growth and development: better every day;
  • High tolerance to experiment and mistakes;
  • Supportive friendly environment.



Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.

The Company
581 Employees
Remote Workplace
Year Founded: 2023

What We Do

GR8 Tech is a dynamic iGaming provider of high-performance Sportsbook and Casino platforms

With over 15 successful cases worldwide, GR8 Tech provides the foundation for exploring new growth opportunities in the iGaming industry using tried-and-tested technologies

GR8 Tech is simply the best when it comes to the sportsbook business,

With first-hand experience in operating sportsbook software, we use all our experience and a fantastic sportsbook-first platform to turbocharge betting brands worldwide.

Some of the GR8 Sportsbook capabilities include Own Feed with top providers, own Trading Services, top-of-the-line Risk Management, iFrame version, unique margin management, and much more.

GR8 Casino
GR8 Casino covers a spectrum of features necessary for a successful casino operation, including various games, user-friendly interfaces, management systems, secure payment gateways, a bonus engine, and an anti-fraud system.

Let GR8 Tech become a pit crew to accelerate your iGaming ventures: https://bit.ly/GR8-Tech

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