Middle Office Escrow Latam Head - VP

Job Description
As the Team Leader/Manager for the Escrow Middle Office, you will oversee the implementation of new deals and the ongoing administration of a portfolio of escrow relationships. Reporting to the regional Product Head, you will lead a team of Client Managers/Deal Negotiators (CM/DN) and work closely with clients and partner areas to ensure excellence in service delivery and compliance with all relevant agreements and policies.
Job Responsibilities:
Leadership and Management:

• Lead and mentor a team of Client Managers/Deal Negotiators, providing guidance and support to ensure high performance and professional development.
• Set high standards of performance for the team and lead by example.
• Manage team workload, ensuring timely and accurate execution of tasks and responsibilities.

Deal Implementation and Administration:

• Oversee the implementation of new deals and manage the administration of escrow relationships.
• Ensure all account activities comply with governing escrow agreements and JPMorgan policies, including documentation, callbacks, investments, account setup, termination, and claims processes.
• Maintain oversight of the deal closing process and ensure all systems are properly updated.

Client Service Excellence:

• Drive the delivery of first-class client service by anticipating client needs and ensuring quick and accurate responses to client requests.
• Develop and maintain strong client relationships, offering solutions to meet client needs.

Agreement Negotiation and Transaction Management:

• Lead negotiations for new deals and agreement amendments, ensuring alignment with client and business objectives, polices and procedures.
• Support the front office in negotiating legal documentation across different deal types, focusing on following authority matrix for agreement negotiation.
• Liaise with internal and external counsel to prepare and review transactional documentation.

Risk and Compliance Management:

• Manage the controls framework, reporting, and escalation for transaction execution.
• Ensure compliance with all relevant regulations and internal policies.
• Drive wider projects and initiatives within other stakeholders.

Collaboration and Relationship Building:

• Develop and maintain strong relationships with JPMorgan partner areas, including Operations and Legal teams.
• Partner with Products and Sales to maximize new business opportunities with the existing client base.
• Collaborate with the team during high-volume periods and provide backup during absences.

Required qualifications, capabilities and skills:

• Bachelor's Degree in Business, Finance, or Law.
• 8-10 years of experience in financial services, preferably in Escrow, Trust, or Custody.
• Exceptional interpersonal, verbal, and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel and PPT.
• Ability to manage relationships internally and externally, with strong decision-making and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Language skills: Portuguese and English required; Spanish is an advantage.

Preferred qualifications, capabilities and skills:

• Legal background is an advantage.
• Experience in process improvement and adapting to a rapidly changing business and technology environment.
• This role is ideal for a confident, self-starting leader who can think strategically and tactically, and who is committed to delivering excellence in client service and team performance.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.