Mid-Senior Operations Analyst

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Job Description:

We are looking for a highly organized and detail-oriented Mid Senior Operations Analyst to join our team. In this role, you will be responsible for approving contract change required for complex contracts and ensuring they are clear, consistent, and aligned with business goals. You will use your strong analytical skills and business acumen to interpret contract terms, assess risks, and collaborate with cross-functional teams to ensure the smooth execution of contracts.

The ideal candidate will have a keen eye for detail, an ability to communicate effectively, and a strong understanding of business objectives. This role is critical to ensuring that all contracts meet client expectations, are within budget, and mitigate any potential risks.

Key Responsibilities:

• Review & Evaluate SOWs: Conduct thorough reviews of Statements of Work to identify inconsistencies, missing information, or ambiguous language that could impact contract execution or business objectives.
• Interpret and Analyze: Analyze deliverables, responsibilities, and timelines outlined in SOWs to determine how they align with project goals and business outcomes.
• Ensure Business Alignment: Assess how SOWs align with overall business strategies, client needs, and budgetary requirements.
• Effective Communication: Present findings clearly and effectively, raising questions where clarification is needed, and communicating potential risks or concerns to relevant stakeholders.
• Reporting & Documentation: Create detailed reports or summaries that outline key findings and recommendations after reviewing SOWs, ensuring accurate documentation for internal and external stakeholders.
• Collaborative Support: Partner with procurement, legal, and vendor management teams to ensure that the terms and conditions within the SOW are fair, clear, and beneficial for all parties.

Required Skills & Qualifications:

We are seeking a detail-oriented professional with strong analytical abilities to review and interpret complex SOWs. The ideal candidate should possess

• Solid business acumen,
• Understanding how SOWs align with business goals, client needs, and budgets.
• Clear communication skills are essential for conveying findings to stakeholders effectively, both verbally and in writing.
• The candidate must be experienced in creating organized reports based on contract analysis.
• Proficiency in SharePoint, Excel, and Word is required for document management and reporting.
• A keen eye for detail and the ability to spot inconsistencies or risks in contractual terms is essential.

Education & Experience:

• Bachelor's degree in Business, Finance, or a related field.
• At least 4 years of experience in Contractual Operations, compliance, procurement, vendor management, or similar role. 

Additional Information

Hybrid Position