Microsoft Dynamics 365 Consultant

Position Type: Onsite, Fulltime
Work Location: Harrisburg Area, PA  
Contract Length: 6+ Months
POSITION SUMMARY
We are seeking an experienced Microsoft Dynamics 365 Consultant to join our team to help configure and implement the Customer Insights, Sales, Field Services, and Customer Service modules of Dynamics 365. As a Dynamics 365 Consultant, you will work closely with cross-functional teams, helping our client achieve business goals by designing, configuring, and deploying Dynamics 365 solutions tailored to their specific needs. You will be integral in ensuring a seamless transition and adoption of the platform.
Core Responsibilities

• Collaborate with stakeholders to understand business requirements and translate them into Dynamics 365 solutions, particularly in the Customer Insights, Sales, Field Services, and Customer Service modules.
• Direct/hands-on experience configuring and implementing the Dynamics 365 solutions, ensuring they meet business objectives, processes, and workflows.
• Provide end-to-end support for Dynamics 365 module implementations, from requirements gathering through deployment, testing, and go-live within the Microsoft Dataverse.
• Design and develop customizations and configurations within Dynamics 365 Sales, Field Service, and Customer Service to ensure optimal functionality.
• Coordinate data migrations, integrations, and troubleshooting with team to ensure a smooth and successful implementation.
• Work closely with project managers to define project timelines, scope, and resource allocation.
• Provide post-implementation support, training, and troubleshooting to ensure the client's successful adoption of the system.
• Assist with developing training materials and user documentation to ensure smooth user adoption.
• Stay up-to-date with new features and updates in Microsoft Dynamics 365 to provide best practice recommendations to stakeholders.
• Troubleshoot and resolve system issues related to Customer Insights, Sales, Field Services, and Customer Service modules.
• Support client meetings and workshops to ensure stakeholder buy-in and understanding of the project deliverables.

REQUIRED Skills:

• 3+ years of experience direct/hands-on configuring and implementing Microsoft Dynamics 365 Customer Insights, Sales, Field Service, and Customer Service modules implemented within the Microsoft Dataverse.
• Excellent communication skills to facilitate client discussions and requirement sessions.
• Proven experience as a Microsoft Dynamics 365 Consultant, with a focus on Sales, Field Services, and Customer Service modules.
• Strong knowledge of Dynamics 365 configuration, customization, and implementation best practices.
• Strong knowledge of Dynamics 365 Solution deployments
• Experience with Power Platform (Power Automate, Power Apps) is highly preferred.
• Familiarity with Dynamics 365 integrations (e.g., with ERP systems, external data sources).
• Strong understanding of business processes related to Customer Insights, Sales, Service, and Field Operations.
• Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues.
• Ability to manage multiple tasks and priorities within a project.
• Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, MB-240, or related certifications) are a plus.
• Ability to work independently and as part of a team.
• Knowledge of industry-specific solutions (e.g., manufacturing, consumer product goods, retail) is a plus.
• Experience with Agile and project management methodologies.
• Familiarity with Microsoft Datavers, Microsoft Azure, SQL Server, and other cloud technologies.

Education and Certifications

• Bachelor’s degree in computer science, computer engineering, or relevant field.