Merchant Services Reporting Channels Senior Product Manager- Payments - Vice President

Job Description
Position Overview:
As a Product Manager for Merchant Services Reporting Solutions, you will be responsible for defining and executing the product strategy and roadmap for our reporting tools. A key aspect of your role will be working directly with clients to understand their needs, gather feedback, and represent our products effectively. You will collaborate with cross-functional teams, including engineering, marketing, relationship management and commercialization to deliver solutions that meet the evolving needs of our merchant clients. Your role will be pivotal in ensuring our reporting solutions are intuitive, insightful, and impactful.
Key Responsibilities:

• Develop and communicate a clear product vision and strategy for Merchant Services Reporting Solutions.
• Engage directly with clients to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
• Act as the primary point of contact for clients and internal marketing, relationship management and commercialization teams regarding product-related inquiries and feedback.
• Define and manage the product roadmap, ensuring alignment with company goals and customer needs.
• Conduct competitive analysis and market research to identify trends and opportunities for product differentiation.
• Monitor product performance and user feedback to drive continuous improvement and innovation.
• Develop and deliver product training and documentation to ensure successful adoption and utilization of reporting tools.

Qualifications:

• Bachelor's degree in Business, Computer Science, or a related field
• 3+ years of experience in product management, preferably in the financial services or fintech industry.
• Strong understanding of merchant services and reporting solutions preferred.
• Proven track record of successfully launching and managing software products.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage directly with clients.
• Experience with agile development methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.