Membership Services Supervisor (Private Business)

Summary
 We are currently hiring for a Membership Services Supervisor to join BlueCross BlueShield of South Carolina. In this role as Membership Services Supervisor, you will assist in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). You will also be responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders.
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we have been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are committed to the same philosophy, consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.
Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday 8:30-5:00 on-site at the Percival location with some W@H flexibility after training.

What You Will Do:

• Assist management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions.
• Influence training needs for department to provide excellent customer service with customers, marketing, management/others.
• Perform quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise.
• Participate in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.

To Qualify for This Position, You Will Need:

• Required Education: Bachelor's degree OR four years of job-related work experience OR Associates and two years of related experience.
• Required Work Experience: 3 years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One of the three years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above.
• Required Skills and Abilities: Knowledge and proven ability in a membership or billing system. Good judgment skills. Demonstrated proficiency in spelling, punctuation, and grammar. Demonstrated verbal and written communication skills. Effective customer service and organizational skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Basic business math proficiency. Ability to lead and motivate employees.
• Required Software and Other Tools: Microsoft Office.

What We Prefer:

• Familiarity with Affordable Care Act plans.
• Call center experience.
• Escalations experience.
• Membership / billing experience.

What We Can Do for You:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.