Medical CRM Enterprise Product Owner

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Job Description
At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we - as a Takeda team - can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.
People join Takeda because they share in our purpose. And they stay because we're committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.
The Opportunity
The Medical CRM Product Owner at Takeda focuses on enhancing customer relationship management tools and processes aligned to business requirements and priorities. Key objectives include aligning the CRM system with medical workflows, ensuring compliance with healthcare regulations, prioritizing features that improve patient engagement and data security, and collaborating with stakeholders to deliver user-friendly, efficient, and patient-centred solutions. The Medical CRM Product Owner contributes to the Global platform roadmap based on patient services needs through close partnership with local product managers and the commercial CRM team and related infrastructure. Key objectives summary:

• Deliver Medical CRM vision and roadmap
• Collaborate with key stakeholders
• Ensure regulatory compliance by design
• Prioritise and oversee backlog of work
• Enable customer-centric workflows and UX
• Drive data integration, monitoring and optimisation

How You Will Contribute

• Product Strategy & Roadmap - Define and maintain the Medical CRM product vision and roadmap aligned with Takeda's strategic goals.
• Stakeholder Collaboration - Engage with healthcare professionals, compliance teams, and business leaders to understand needs and gather requirements. Act as the primary liaison between development teams and stakeholders.
• Regulatory Compliance - Ensure the CRM system adheres to all applicable healthcare regulations / standards. Incorporate secure data handling and patient confidentiality measures into product features.
• Backlog Management - Create, refine, and prioritize the product backlog to ensure timely delivery of high-impact features. Balance technical constraints with user and business needs.
• Customer-Centric Design - Collaborate with UX/UI teams to design intuitive workflows that enhance patient and healthcare provider engagement. Gather user feedback to iterate on and improve system usability.
• Data Integration and Analytics - Enable and support teams in leveraging CRM data for improved decision-making and patient care.
• Performance Monitoring - Define KPIs for CRM success, including patient satisfaction, operational efficiency, and system adoption. Analyse performance metrics to guide continuous product improvement.
• Team Leadership and Alignment - Drive cross-functional team efforts, ensuring alignment with the overall Takeda platform / product CRM vision.
• Training and Adoption Support - Develop and oversee training programs to ensure end-user adoption and optimal use of the CRM system. Provide ongoing support to address user challenges and refine the product.
• Agile / DevOps - Ensure application of agile and DevOps principles in service delivery
• Principle Driven - Ensure adherence of Takeda enterprise architecture and commercial governance principles

Required Skills And Qualifications
Essential Requirements:

• Degree in Computer Science/Business Informatics or other relevant graduate degree required.
• Experience as a Service/Success Manager with software products.
• Experience as a Subject Matter Expert for Medical CRM / Commercial CRM products and solutions
• Experience conveying current technology trends, excellent feel for exceptional user experiences and design.
• Experience with Salesforce products like Marketing Cloud, Data Cloud, Health Cloud, Sales Cloud, Service Cloud, MuleSoft and related products
• Experience with Veeva CRM and Vault platform
• Experience in agile and SAFE methodologies and software development lifecycle.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops.
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.

Preferred Requirements:

• Familiarity with regulated systems - general level of understanding of computer systems validation.
• Experience as a Product Owner / Manager with software products.

Additional Information:

• International Travel of up to 10% may be required from this position.

What Takeda Can Offer You
No investment we make pays greater dividends than taking good care of our people. We offer you:

• A meaningful career, grounded in our values.
• Continuous professional growth and global careers
• A diverse and inclusive network of colleagues
• Flexible work environment, including hybrid working
• A collaborative culture encouraging an entrepreneurial spirit and agile thinking
• A comprehensive salary and benefits package

Diversity, Equity & Inclusion
At Takeda, the commitment to Diversity, Equity & Inclusion (DE&I) is a personal one. Our team is one that spans over 80 different countries, each bringing unique backgrounds and experiences. These diverse perspectives reflect the perspectives of the patients who rely on the treatments we develop.
That's why we aim to build a more inclusive and equitable environment. In doing so, everyone within
Takeda can collaborate in a space free of fear or judgment. This is a culture where all are free to speak up.
Where each employee can contribute and grow as an individual while feeling a sense of belonging at Takeda.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
People join Takeda because they share in our purpose. And they stay because we're committed to an inclusive, safe, and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.
Ready to apply? Go to takedajobs.com
Locations
Zurich, Switzerland
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time