Media Operations Analyst

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The NBCU Operations & Technology Media Operations group is responsible for international and domestic media prep and distribution. This includes ingest, transcode, edit, and delivery services to meet client fulfillment needs around the globe. This role is heavily focused on file-based digital workflows supporting post-production Media Operations. This is not a production-based role.
Responsibilities:
This Media Operations Analyst position is responsible for providing operational and technical support for the Global Media Operations team and clients across the globe. The main objective is to assist all operations/engineering members with operational/technical support related issues in a 24/7 environment. Media Operations ingests, preps, QC's and delivers content globally and relies on the Media Support Analysts to solve issues electronically, on the phone, and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines fulfillment operations, engineering, information technology, digital media, and customer service. An ideal candidate will have a background in New Media, Information Systems, Media Asset Management, broadcast QC/playout, or Computer Science. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.
Qualifications
Requirements:

• A high school diploma and relevant certification or associate degree in Media or Communications, or equivalent professional experience in a production, postproduction, broadcast, or communications environment
• 1+ year of experience in a support-oriented position
• 1+ year of experience working in all Microsoft Office applications (including Outlook, Word, Excel)

Desired Characteristics:

• 2+ years of experience in either a broadcast or fulfillment operations or post-production environment
• An individual with a strong desire to learn, take on new technologies and challenges
• Know your way around desktop hardware, software applications, operating systems and network connectivity
• Resolve problems while maximizing efficient use of computing resources.
• Familiarity with digital media file types including video, audio, subtitles, and captions - Quicktime, MXF, MPEG, Mp4, ts, XDCAM, ProRes, H264, MPEG, PAC, SCC, TTML, STL, CAP, SRT, FPC, WAV, mp3, ext.
• Familiarity with digital media workflows and digital file delivery
• Familiarity with Asset management systems such as Mediator, Wide Orbit, Lacuna, landmark, OTTO, Media Broker
• Experience working with live video and media files including streaming and transcoding technologies such as Vantage, VENICE, Premiere, Avid, Switch Pro, MacCaption, WinCaps, caption maker, Subtitle Edit, QT7, and more.
• Knowledge of digital delivery methods, MCP, ftp, UDCP, Signiant manager, Aspera Faspex, and Aspera console.
• Experience with storage management: file servers and archive servers NAS, SAN, LTO, Object Cloudian, AWS, Isilon, windows explorer.
• Experience supporting customer workflows through operations team and/or help desk
• Able to multi-task and make effective decisions in a high-pressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments, clients, and vendors
• Demonstrates ability to problem solve
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment

Additional Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in Stamford, CT. Please Note: This role will contribute hybrid, generally contributing from the office 3x a week, from Englewood Cliffs, NJ for the foreseeable future before being reassigned to hybrid Stamford, CT.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes on short notice, based on business needs and priorities.
• Must be at least 18 years old.
• Must have unrestricted employment authorization to work in the United States.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].