Function: Customer Operations
Reports to: Data Governance Manager
Scope: Regional TR
Location: İstanbul Head Office, TR
Terms & Conditions: Full time
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are a person who is passionate about managing data, can ensure cross-functional alignment and identification of fundamental requirements for enhancing and sustaining master data quality and agility then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Directly responsible for being the Subject Matter Expert in SAP and MDM data processes and procedures. Lead Master data system implementations with global standards.
- Based on the input provided by several stakeholders, creating the Material Master Data for all material types in SAP BPM. Performing the modification process of master data and managing product lifecycle process
- Takes the lead for creation of documentation for all internal MD business processes and for the development and maintenance of master-data creation error root-cause.
- Responsible for issue resolution and decision making for all Master Data inquiries.
- Assists in leading, developing, and providing in-depth training to the SAP Master Data Providers on tools developed by the GMMD/PLM project to simplify the Master Data Collection and population into SAP.
- Ability to review and determine issues prior to assignment and the communication skills necessary to communicate back to business.
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
- Bachelor’s degree in Computer Science is preferred
- 1-3 years of relevant increasing responsibility of Data Management, Demand/Supply chain processes
- Knowledge of GS1 standards and Best Practices is preferred
- Good overall computer skills (MS office, focus on excel)
- Experience in working with SAP and BPM is preferred
- Master data experience is preferred
- Excellent communication and interpersonal skills, and able to work effectively with stakeholders at all levels of the organization.
- Excellence in both Turkish and English communication
Skills
- Business Acumen
- Stakeholder Management
- Collaboration
- Service Delivery Management
- Data Analytics
- Change Management
Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Top Skills
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.