Operations Coordinator (Marketplaces)

IN A NUTSHELL

Since Bellroy launched with a range of five wallets 13+ years ago, we’ve shipped carry goods to 172 countries from warehouses on 4 continents, sold out of 1200+ doorways and now release more than 50 new products a year. Our digital marketplace presence is growing and key to ensuring we reach customers across the world. This currently spans 18 platforms, including Amazon, Rakuten, and Iconic. As we continue to expand our reach through new platforms, we’re searching for an Operations Coordinator to help streamline our processes and enable us to scale for growth.
In this newly created role, you’ll collaborate cross-functionally with internal and external stakeholders to optimise our operational efficiency across multiple digital marketplaces. Day-to-day activities will be focused on ensuring listings are accurate, inventory is available and monitoring our compliance with platform performance standards. Bring us your organised mind, love of spreadsheets and detail-oriented eye. In return, we’ll provide you with an inclusive culture to be a part of, a dynamic work environment and a world-class team to learn from.

YOU COULD BE THE ONE IF YOU...

• Have 1-3 years of experience in an operational role (experience with digital marketplaces and Amazon is a big plus). (If you're a recent graduate or don’t quite fit this requirement but the rest of these points fit you, please apply as we are open to different backgrounds)
• Can navigate your way through new systems and are interested in understanding how marketplaces function
• Are proactive and self-motivated, you take responsibility for the work you produce but also know when it’s time, or better to bring in others for their input
• Don’t mind navigating through ambiguity and comfortable within an environment that is constantly evolving
• Are driven to create and improve processes. You want to find better ways of doing things and would enjoy documenting these to ensure others can follow these with ease
• Are exceptionally organised, with incredible attention to detail - you’re comfortable working in spreadsheets and enjoy working with numbers
• Possess strong communication skills and want to work collaboratively in a team within a fast-paced, agile environment

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Conducted a weekly check on our Amazon Account Health, making sure our shipping performance, policy compliance and customer service performance meet our standards
• Worked with the Digital Content Coordinator to create a process to set up our listings on a new marketplace in Singapore
• Developed and implemented a process to monitor and remove unlicensed sellers across various marketplaces, to ensure optimal listing performance
• Worked with our Data team to set-up alerts when listing price discrepancies occur and implemented a system to modify prices accordingly
• Sat in on our bi-weekly Amazon Account catch-ups with our US Account Manager to review monthly sales, listing optimisation opportunities and upcoming platform enhancements/changes
• Met with your manager for your weekly 1-1 and talked about something new you learned from this week
• Joined our company All Eyes Meeting, and had a preview of new products we will be releasing soon

LOCATION AND HOURS

This role is full-time and based in our Collingwood office with work-from-home flexibility.