Marketplace (Amazon) Content Operations Manager

Blue Wheel is a new breed of omni-channel digital commerce agency that services brands “from click to ship.” Blue Wheel’s core solutions range from front-end marketing and advertising and creative services to back-end support and fulfillment across direct-to-consumer, e-retail, and marketplaces - all under one roof. Blue Wheel’s best-in-class services are powered by proprietary advertising and reporting & analytics technology, Companion.

Your Role:

We’re looking for an experienced and strategic Marketplace Content Operations Manager to lead our Digital Content Team and own the end-to-end execution of content workflows across Amazon, Walmart, and other leading online marketplaces. You’ll play a critical leadership role in developing scalable systems, managing cross-functional collaboration, and ensuring operational excellence that drives measurable growth for our clients.

This is an ideal opportunity for a data-driven content strategist who thrives in fast-paced, entrepreneurial environments and has a passion for creating high-impact product content experiences that convert.

Key Responsibilities: 

·       • Build, lead, and mentor a high-performing content operations team

·       • Drive accountability, continuous learning, and process discipline

·       • Oversee day-to-day marketplace content operations and ensure timely, high-quality delivery across Amazon, Walmart, eBay, and other third-party platforms

·       • Serve as a subject matter expert for content execution, including PDPs, Brand Stores, A+ Content, and Brand Story modules

·       • Guide the implementation of SEO best practices, variation strategy, and brand voice consistency

·       • Design, document, and optimize SOPs and workflows for scalable content production

·       • Proactively forecast team capacity and resource needs to avoid bottlenecks

·       • Implement performance KPIs and SLAs that ensure speed, quality, and impact

·       • Leverage merchandising and platform data to improve content effectiveness

·       • Collaborate on pricing strategy and profitability analysis for new and existing scopes of work

·       • Report on operational metrics and insights to stakeholders and clients

Experience and Expertise:  

·       • 3+ years of hands-on experience managing marketplace content on Amazon, Walmart, or eBay

·       • Proven ability to lead cross-functional content projects from ideation through execution

·       • Strong grasp of marketplace content strategy, including SEO, enhanced content, and variation logic

·       • Demonstrated success as a people manager or team lead, with a track record of consistently delivering high-quality work on-time and in-full across multiple content disciplines

Skills & Mindset:

·       • Highly organized, data-savvy, and fluent in Excel (pivot tables, formulas, data visualization)

·       • Strong business acumen and analytical thinking; comfortable with reporting and pricing models

·       • Excellent communication skills—written, verbal, and cross-functional

·       • Self-starter who’s resourceful, curious, and constantly looking to improve

Other Requirements

·       • Bachelor’s degree preferred

·       • Full-time availability Monday–Friday within the 7:30 AM – 5:00 PM EST window

·       • Must be a current resident of the United States

Why Join Blue Wheel?

You’ll be part of a results-driven team that values initiative, collaboration, and innovation. This role offers the opportunity to lead with autonomy, grow a talented team, and shape how top brands show up in the digital marketplace.