At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems for large companies — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact on the way they serve and grow their customer base. ASAPP’s Customer Experience Performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
Backed by leading investors, ASAPP was selected for the Forbes AI 50, a list of U.S. based companies that are using artificial intelligence in meaningful business-oriented ways. The company is an AI leader in the customer experience (CX) space working with Fortune 500 brands such as JetBlue, Dish Networks, American Airlines and more to transform the $600 billion customer experience industry.
The Senior Product Marketing Manager will play a critical role in our organization. This is a great opportunity for an entrepreneurial individual who loves cutting-edge technology to shape our messaging and GTM activities. This role will collaborate closely with key individuals in product management, sales, customer success, and other roles within marketing.
This role is onsite or hybrid flexible. We have offices in New York City, Northern California, and Bozeman.
What you'll do
- Create messaging, positioning, & materials for ASAPP’s flagship AI products
- Gain a deep understanding of buyer needs and how our products meet those needs
- Become an expert in key trends that impact our buyers and our market
- Empower sales to communicate our products effectively to prospective customers
- Proactively identify customer successes and bring these stories to life for use in our marketing efforts
- Provide competitive intelligence to the organization for a subset of companies in our marketplace
- Partner closely with product management to gain a deep understanding of product vision and upcoming functionality, and determine how best to communicate this externally
- Contribute to our product’s future with your expertise on our market, competitors, and customers
- Collaborate across marketing to assist with campaign, website, and thought leadership content
- Help build the product marketing team culture and processes—including how we measure success, communicate across the organization, plan cross-functionality, etc.
- Represent ASAPP externally at key events as needed
What you'll need
- Bachelor’s degree
- Product marketing (or equivalent) experience; demonstrated success marketing complex enterprise technology solutions
- Strong communication skills, including excellent verbal, written, and presentation skills
- Strong powerpoint skills (although you don’t need to be a graphic artist)
- Adept at working cross functionally
- Fast learner, detail oriented and must enjoy fast paced work environments
- Occasional travel may be required
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.
The information below is provided for those hired in Colorado or New York City only. Please note this role is open to candidates outside of Colorado or New York City as well.
If you are a Colorado applicant:
- The estimated pay range for this role, based in Colorado, is $150,000 - 170,000.
If you are a NYC applicant:
- The estimated pay range for this role, based in NYC, is $165,000 - 190,000.
- For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan.
- For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan.
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above. #LI-AG1 #LI-Hybrid
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
