Marketing Workflow Lead

Job Description
This team will collaborate with stakeholders to define a clear vision for cross-product integrations aligned with business goals and develop a roadmap that outlines integration milestones and measurable outcomes.
As a Marketing Workflow Lead within Asset & Wealth Management, you will support cross-product initiatives for the Marketing Experience. You will be responsible for defining, prioritizing, and delivering cross-product integrations that enhance our internal users' workflows, accelerate marketing speed-to-market, and maximize marketing ROI through seamless system connections.
Job responsibilities:

• Evaluate existing workflows and identify bottlenecks for digital marketing platforms and the associated integrations in the ecosystem.
• Translate business workflows, user interface, and user experience.
• Work closely with cross-functional product teams to understand integration needs, define user stories, and create requirements and design documentation.
• Lead end-to-end integration initiatives, from scoping, development, testing, deployment, training, change management, to operationalization.
• Maintain and ensure documentation completeness in collaboration tools (Confluence, Microsoft Teams, JIRA, etc.).
• Manage business UAT/end-to-end testing, and lead defects/backlog triaging with integration partners during the testing phase.
• Advocate for user-centric design and seamless experiences to achieve efficiencies.
• Work with business users to implement process improvements based on recommendations/findings from as-is process analysis.
• Steer change management to implement process changes, monitor adoption rates, and gather feedback to iterate on integrations.
• Train teams on updated workflows and best practices.
• Assess OKRs and adjust prioritization accordingly.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Digital Marketing, IT, or a related field.
• 5+ years as a product manager in the Agile project delivery environment for digital marketing platforms.
• Experience in process reengineering and UX design.
• Workfront, Marketing Cloud, and Content Management Systems.
• Familiarity with tools like Lean, Six Sigma, and design thinking.
• Detail-oriented with good organizational and strong communication and coordination skills.
• Strong analytical skills and a passion for continuous improvements.

Preferred qualifications, capabilities, and skills:

• A genuine curiosity and willingness to learn.
• Strong sense of ownership and accountability.
• Flexible communication approach to build trust with diverse stakeholder groups.
• Comfortable running product demos with internal and external stakeholders.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.