Marketing Operations Manager

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
t ms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
Hey YOU! Are you a self-motivated individual adept with Adobe platforms looking to make a significant impact on a major brand? Join our dynamic team as a Manager of Marketing Operations!
We are seeking an enthusiastic individual, passionate and knowledgeable on Adobe products that is excited about joining a Marketing Operations team. This role will be an integral part of the team by executing and managing our technology-based projects and processes for digital campaigns.
This individual will be expected to be well-versed in tools and technology enablement for the cross-functional team and assist with uncovering solutions hidden in ambiguity to increase efficiency and effectiveness for seamless delivery of services for our client.
WHAT YOU WILL BRING TO THE ORGANIZATION

• Execute and manage the implementation of our tools and technology including Adobe products by conducting in-depth trainings and working sessions
• Develop onboarding documentation and resources that are complimentary to the training programs for the cross-functional teams
• Support the implementation and execution of technology to improve/enhance the delivery of products and services for our clients
• Research and identify specific Adobe workshops, seminars, or certifications that will assist with the teams day-to-day execution and operations
• Assist with the enablement of operations at scale and supporting automation initiatives
• Support cross-functional implementation of tools and technology by actively collaborating and participating in operational workstreams and processes
• In partnership with the department lead, develop solutions to drive smarter data driven, useful insights on how to optimize the business
• Provide a fresh and unique perspective on existing processes while also developing new ways of working within the Marketing Operations team
• Contribute to the evolution of our people, processes, tools, and technology
• Facilitate clear communication channels across internal departments, as well as externally with the clients, working closely with the Account management team

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor's degree in marketing, information technology, business, or a related field is preferred
• At least 3 years of experience working on Adobe products and platforms
• Experience with Adobe Experience Manager and Adobe Journey Optimizer required
• Demonstrated hands-on experience within the digital space, including web-based content management systems
• Familiarity with project/task management tools such as JIRA, Airtable, CMS, is a plus
• Experience with building out Adobe products use cases, processes, and workflows in-house and externally on the client side
• Ability to build relationships within an organization to drive results is required
• Proven ability to effectively articulate and communicate information and insights is required
• Ability to work independently and self-manage time, prioritize tasks and projects, and execute on deliverables
• Understanding of yield management and triaging roadblocks with problem solving skills to meet performance demands
• Commitment to delivering exceptional service
• Demonstrated ability to meet deadlines, manage & prioritize multiple projects simultaneously, with the ability to escalate scope increase when necessary

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Nearest Major Market: Chicago