Marketing Delivery Associate

Job Description
As an Acquisition List Marketing Delivery Associate within the Audience Management organization of Card Services, you will be responsible for utilizing relational databases and automated tools to develop and create direct mail and email campaign marketing lists. Your primary goal will be to profitably acquire new credit card customers for Chase's Consumer & Community Banking Group.
Job responsibilities

• Liaise with stakeholders across various lines of businesses to manage and implement end-to-end campaign list execution activities.
• Analyze business requirements to build technical list requirements determining optimal campaign targeting. processing, and segmentation capabilities for specific credit card programs.
• Validate and effectively communicate all data exclusions, selection criteria and record counts on output files.
• Interface with Marketing and Campaign Management Teams to insure the timeliness and quality of the marketing data and output lists.
• Meet critical business continuity requirements of the global List team by executing campaigns and attending meetings to ensure Stakeholder timelines are met in both the India and USA timeframes.
• Proactively manage cross-team activities, making actionable recommendations to improve
  marketing execution, and production processes, while maintaining the delivery schedule.
• Resolve issues/process defects and seek clarification from internal/external clients.
• Assess work complexity and communicate project timeline updates to stakeholders.
• Initiate, develop and implement functional enhancements to reduce costs, improve quality, reduce cycle time, and improve campaign execution automation
• Perform user testing using functional enhancements for the Campaign Spec Tool.

Required qualifications, capabilities, and skills

• Bachelor's Degree required
• SQL experience required
• 3+ years credit card/financial services or database/direct marketing experience required
• Experience either working for or with third party vendors and development teams
• Computer literacy / proficiency Microsoft Office suite and other reporting tools
• Results-oriented with strong attention to detail and problem-solving skills
• Possess strong communication, interpersonal skills, and leadership potential
• Have a proven ability to operate in a process-oriented environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer

Preferred qualifications, capabilities, and skills

• SAS experience preferred
• Involvement in campaign and list management preferred

*** Relocation assistance is not available for this role
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.