Marketing Assistant

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

Omilia is now looking to hire a Marketing Assistant.

Location: Athens, Greece.

Responsibilities:

• Event Logistics - Support the Field Marketing Manager with event logistics including purchase, shipping, and maintenance of merchandise; provision of product and company collateral; liaison with event suppliers to provide content and materials to meet deadlines; support with lead capture and upload to Salesforce; and support with the promotion of events on social media channels and the website;
• Website Updates & Reporting - Maintain updates to the company website in WordPress and ensure all brand guidelines are adhered to. Maintain weekly reports to measure and analyze KPIs such as visits, downloads, and conversions;
• Social Media Management - Assist Marketing Communications Manager with creating and publishing posts on LinkedIn and Twitter, liaising with our in-house designer on creative. Monitor social media engagement and provide monthly reporting and insights to the marketing team;
• Research - Enable the marketing team with desk research to assess competitor content, news, and events to inform marketing plans. Manage and research relevant existing content to support events, campaigns, and analyst relations;
• Marketing Operations - Manage Pardot administration including database maintenance, email creation and distribution, campaign setup, management, and reporting;
• Marketing Analytics - Learn and support the team on the use of digital marketing tools such as SEMRush, Google Analytics, Google Search Console, and Looker Studio to analyze and report on marketing campaign results for continual optimization;
• Administration - Undertake varied daily administrative tasks to support departments across the business, including requests from IT, HR, Operations, Sales, and Customer Support for content, presentation materials, branded assets, documentation, etc. Support CMO and marketing managers on administrative tasks including invoice reconciliation and tracking;
• Collateral Management - Update content items such as datasheets, case studies, and other content in existing company-branded templates using Adobe Creative Cloud and Figma. Adapt approved content to be co-branded and re-used by our strategic partners.

• Fluent English speaking essential;
• Strong English written and verbal communication skills;
• Knowledge of WordPress is a strong advantage;
• Demonstrable ability to multi-task and adhere to deadlines;
• Demonstrable experience with LinkedIn, X, and Youtube;
• Excellent knowledge of MS Office or Google;
• A University Degree in Marketing, Business, or a relevant field is a strong advantage.

• Fixed compensation;
• Long-term employment with the working day's vacation;
• Being part of successful cutting-edge technology products that are making a global impact in the customer service industry;
• Collaborative and international environment;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.