Market Leader

Position: Market Leader - Parking Operations

Location: Manhattan, NY (on-site)

The Company 

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role

The Senior Market Leader will be responsible for overseeing and optimizing parking operations across multiple locations. This role requires strategic leadership, market analysis, and the ability to enhance service delivery while driving revenue growth. The ideal candidate will have a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.

Responsibilities 

• Create and implement parking management strategies aligned with organizational goals; analyze market trends for growth opportunities.
• Oversee efficient operations of parking facilities, including valet and self-parking, optimizing capacity and revenue.
• Lead, mentor, and develop a high-performing team; foster a culture of accountability and continuous improvement.
• Enhance customer satisfaction through initiatives and prompt resolution of complaints.
• Prepare and manage budgets and forecasts; identify cost-saving measures while maintaining service quality.
• Work closely with operations, product, and finance to ensure cohesive strategies.
• Build relationships with vendors, local government, and community organizations.
• Oversee the integration of parking technology solutions for improved efficiency and customer experience.
• Promote safe work practices, conduct safety audits, and ensure compliance with operational documentation.
• Develop and market new business opportunities; assist in proposal development and client presentations.
• Conduct timely and constructive performance evaluations; communicate new directives and policies to the team.
• Project a positive image of the organization to employees, customers, and the community.
• Perform other related tasks as needed.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.

• Incumbent must be able to
• Stand for up to six (6) consecutive hours
• Work outdoors in all weather conditions
• Communicate effectively in written and spoken English with team members, clients, and customers
• Perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication, and to make the discriminations in sound.

Qualifications

• Bachelor’s degree in Business Administration, Transportation Management, or a related field; Master’s degree preferred.
• 7+ years of experience in parking management or related fields, with at least 3 years in a leadership role.
• Proven track record of driving operational efficiency and revenue growth
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in financial management and budget preparation.
• Knowledge of parking technology and systems.
• Customer-focused mindset with a passion for service excellence.
• Ability to work in a fast-paced, dynamic environment.
• Strong leadership and team-building capabilities.

Working Conditions:

• Occasional evening and weekend work may be required.
• Ability to travel to various locations as needed.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $145,000.00 to 160,000.00 annually. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.LI-RH1 #LI-Onsite