The primary purpose of this role is to provide competent clinical service and technical support of SafeOp™ and other ATEC enabling technologies to hospitals, surgeon customers, and sales agent representatives, in one or two assigned development geographies. Further, this role aligns closely with marketing and sales leadership to achieve strategic company objectives in those geographies while using and growing skills as a driver of market development plans. This position requires travel.
Essential Duties and Responsibilities
- Works closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Department to support procedures involving Alpha Informatix technologies.
- Partners closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
- Aligns regularly with Marketing and Sales Leadership to achieve strategic objectives.
- Maintains a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
- Adheres to written procedures for troubleshooting and support of ATEC products.
- Actively participates in field-based core and advanced training to agents, field representatives and employees.
- Proactively assists with collection and dissemination of feedback provided by customers.
- Provides prompt and accurate complaint reports per the quality system requirements.
- Continuously increases knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
- Completes required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
- Participates in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
- Maintains all current Certifications and Vendor Hospital Credentialing.
- Actively participates in development programs focused on surgeon and sales relationship building / management.
- Completes other duties as assigned.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Relevant knowledge and experience with intraoperative neuromonitoring (IONM) technologies
- Relevant knowledge and experience with spinal implant procedures, instruments, and products
- Excellent oral and written communication skills
- Technically savvy with spinal implant products and instruments
- Experience with an understanding of a clinical/surgical environments and workflow
- Proficiency in Microsoft Word, Excel, PowerPoint, Access & Project, Windows, and internet applications
- Strong attention to details
- Ability to perform multiple tasks in a fast-paced, team focused environment
- Ability to travel up to 80 percent of the time
Education and Experience
- Bachelor’s degree in a clinical/science concentration or business, marketing or related field; or equivalent combination of education and experience.
- 3 or more years of relevant medical device activity related to sales, market development, surgeon and/or sales education.
- Ability to work independently with little or no direct supervision.
- Ability to travel for extended periods up to 80% of time.
- Technical skills sufficient to become expert at implant and monitoring technologies.
- CNIM preferred
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).
ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.
Top Skills
What We Do
As a medical technology company, we improve lives by providing innovative spine surgery solutions through our relentless pursuit of superior outcomes. We are dedicated to the design, development, launch and the delivery of spinal fusion products.
We seek to accomplish this by working with spine surgeons to design and develop products and systems that address the entire spinal fusion procedure in the most effective and efficient way possible. Our product designs and platforms provide innovation through a focus on simplifying procedures for the surgeon with the ultimate objective of superior outcomes.
Alphatec Spine is seeking growth through innovation and continually developing technologies that will have a greater positive impact on patient care and outcomes.
