Market Development Representative

We are looking for a highly motivated Market Development Representative to be on the front line of pipeline generation. By qualifying and nurturing inbound leads, you’ll help ensure the growth of ESO and the success of the teams you collaborate with.
This position is the perfect opportunity for you if you want to be on a competitive and highly collaborative team.  If you are focused on developing your career in sales, marketing, or customer success with an opportunity to grow with a great company, then this position is right for you.  

How You’ll Support Our Mission

The ideal candidate will have high energy, drive and perseverance. The primary role of the Market Development Representative is to follow up with potential customers and some current customers by calling, emailing, networking & partnering with the sales and marketing teams. Reporting to the Director of Marketing Operations you will be part of our Market Development team based in our Costa Rica office.

What You’ll Be Doing - the day to day

• Prospecting: Respond to inbound leads through email, phone calls, and other communication channels to qualify prospects and introduce them to our solutions.
• Pipeline Development: Collaborate with the marketing and sales teams to identify potential customers, nurture relationships, and qualify leads to be passed on to account executives
• Lead Qualification: Leverage tools like Salesforce, Gong, and 6sense to assess and qualify leads based on company-defined criteria
• Collaboration: Work closely with account executives, demand generation, events, and the wider team to ensure smooth operations and alignment on strategy.
• Data Tracking & Reporting: Maintain accurate records of all interactions in GTM technology and track progress against your goals to optimize your efforts
• Continuous Learning: Continuously improve your outreach strategies using resources, data, and technology to enhance your prospecting efforts. Also Learn the sales process and understand the sales cycle from beginning to end

Who You Are - the essentials 

• Coachability & Strong Work Ethic: An eagerness to learn and grow in a sales role is essential. Experience in customer service, sales, or a related field is a plus. Must be able to listen and apply feedback and training  
• Communication Skills: Excellent written and verbal communication skills with the ability to engage potential customers and articulate our value proposition
• Tech Familiarity: Comfortable with CRM and sales tools such as Salesforce, Gong, 6sense, and LinkedIn.
• Motivated & Goal-Oriented: You thrive in a fast-paced environment, set clear goals, and actively work to achieve them
• Team Player: A collaborative mindset, comfortable working alongside account executives and marketing teams to achieve shared goals.

Who You Are - the desirables

• Experience: Previous military, EMS or Fire experience. No prior sales experience required, but an eagerness to learn and grow in a sales role is essential. Experience in customer service, sales, or a related field is a plus
• Dialing: Public speaking or cold calling experience a plus

• Adaptability: You’re comfortable adjusting your approach based on feedback, learning new tools, and refining your strategies to improve performance
• Resilience: You don’t get discouraged by rejection and can bounce back quickly, continuously pushing forward to meet and exceed goals
• Customer-Centric: A strong desire to understand prospects’ needs and provide them with solutions that will drive value for their business
• Relationship-Builder: Ability to establish rapport quickly and maintain strong professional relationships with both internal teams and prospective clients
• Ambitious: Looking for growth and development within the company, eager to take on new challenges and expand your skillset

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica! 

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.