Managing Director, Transfer Agency Operations and Corporate Actions

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Reporting to the President and Chief Executive Officer, TSX Trust (TSXT), the Managing Director, Transfer Agency Operations and Corporate Actions, TSX Trust will be responsible for all Transfer Agency operations business within TSXT. This role will also provide oversight and leadership to the Corporate Actions and the Investor Experience functions for TSX Trust. This role is part of the TSX Trust Senior Leadership Team in supporting the President and CEO, TSX Trust in developing and implementing strategic priorities. In addition, the role provides management, leadership and strategic direction. The Managing Director, Transfer Agency Operations and Corporate Actions, TSX Trust also has an in-market role with industry regulators and other industry leaders, advocating for TSX Trust and representing the business as an industry leader.Key Accountabilities:

Provide strategic and operations leadership and oversight to the Transfer Agency Operations, Corporate Actions, and Investor Experiences functions

• Overseeing TSX Trust business operations in accordance with TSX Trust’s approved strategy, within the risk appetite statement approved by the Board and to ensure compliance to all relevant regulatory standards
• Evaluate TSX Trust Operations, Investor Experience, and Corporate Actions business performance by analyzing and interpreting data and metrics
• Continue to identify, develop and implement process improvements, automations, standardization and cost saving opportunities/efficiencies
• Responsible for the annual budget and monthly P&L reporting process for all Transfer Agency Operations and Corporate Actions business lines.
• Responsible for expense management
• Lead and oversee external vendor/partner relationships including negotiating and supervising service delivery/service levels and allocations of TSX Trust’s vendors and partners for respective businesses
• Collaborate with the Relationship Management team to assist in building and improving operational practices and capabilities to services TSX Trust clients and their shareholders.

Build a high-performance environment and establish a people strategy that attracts, retains, develops, and motivates team members

• Mentor and lead a large, diverse team of approximately 150 team members
• Provide direct mentorship and coaching to the Head of Trust of Operations, the Senior Manager, Client Support Services, Head, Investor Experience, Investor Solutions, and the Head, Corporate Actions
• Set direction for larger teams and achieve objectives set
• Develop and integrate staffing programs designed to attract the highest caliber of talent while satisfying the needs of TSX Trust’s clients
• Coach and mentor senior employees in leadership and technical skills, so they can better serve TSX Trust clients and shareholders.
• Engage, inspire and empower team members in making TSX Trust’s purpose a reality

Partner with the President and CEO, TSX Trust to evolve and implement the TSX Trust mandate, purpose and strategic priorities

• In partnership with the President and CEO, TSX Trust and the Senior Leadership Team, ensure that all TSX Trust initiatives are aligned with the goals, core values and are within the risk appetite framework established by the Board.
• Convey appropriate information from senior management to the President and CEO, TSX Trust in a manner and time so that the CEO may effectively monitor business performance
• Collaborate with the President and CEO, TSX Trust on the establishment of strategic business goals and the development and execution (following Board approval) of TSX Trust’s business plans
• Assist the President and CEO, TSX Trust in ensuring the implementation and operation by the management of systems to manage material risks associated with TSX Trust’s businesses and operations, and the identification and remediation of any material deficiencies in these systems.

Build and maintain a positive brand in the industry for TMX and TSX Trust

• Represent TSXT at industry events and in industry initiatives
• Keep current on regulatory, operational and business best practices

Key Skills and Experience

• 10 - 15 years of experience in the transfer agency or the financial services industry dealing with securities
• University degree in Business or Finance, or equivalent experience
• Excellent leadership skills, business acumen and ability to lead and supervise a multidisciplinary team
• Knowledge of and demonstrated ability in core and job-related competencies including Leadership, Results Orientation, Strategic, Impact and Influence, Negotiation, Problem Solving, Judgement and Decision Making
• Strong leadership and strategic skills with the ability to develop and lead a high-performing team to deliver exceptional results
• A relationship-oriented team player who is comfortable working with, and gaining commitment across, different functional areas at different management levels both within and outside the organization
• Excellent execution and decision-making
• Project management skills, common sense and creativity
• Ability to learn quickly and apply judgment and risk-analysis
• Ability to conduct sophisticated analysis, influence others and problem solve with a practical, objective and business-forward approach
• Demonstrated dedication to delivering results and acting with integrity and professionalism
• Demonstrated proficiency to provide detailed analysis without losing sight of the “bigger picture”
• Ability to manage and prioritize multiple projects and deadlines
• Ability to work within a team environment
• Proactive in responding to queries and in anticipating and resolving problems/issues
• Detail oriented, strong organization skills and can work within a set of rules
• Strong interpersonal skills to deal with all levels of the organization
• Strong verbal and written communication skills
• Ability to be flexible and work under pressure within a changing environment
• Experience with OSFI-regulated financial entities an asset
• Trust Course Institute or Canadian Bankers Association courses relevant to transfer agency and corporate trust businesses an asset
• Bilingual (French / English) an asset

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.