Job Description:
The Role
The Tax-Exempt Managing Director provides planning and consulting to Higher Education, HealthCare and other non-profit organizations in order to help them improve the value of their benefits program and ensure their satisfaction with Fidelity.
The Director will also be working from home anywhere in the Northeastern US and needs to be comfortable or have had experience working remotely/ independently from a personal home-based office.
The Expertise and Skills You Bring
Licensing and Experience
- 12+ years overall Financial Services within the Retirement industry with 5+ years of Participant or Client Service experience.
- FINRA Series 7 & 63 licenses required upfront
- Experience working directly with Tax-Exempt Plan Sponsors and Participants is helpful, but not required.
Key Responsibilities
- Engages key decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities.
- Monitors trends impacting client satisfaction within own book of business. Summarizes and communicates to others as needed; develops a response plan to maintain or improve client satisfaction.
- Maintains proactive awareness of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, in order to influence and impact client satisfaction within a book of business.
- Responsible for external business planning and service reviews to be sure we understand client's goals and objectives. Appropriately position products and services that will help the client achieve their overall benefits goals.
- Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer needs, fund changes, revenue requirements, pricing negotiations, Fidelity thought leadership and plan analytics.
- In partnership with Consultant Relations, builds productive long-term relationships with consultants and/or advisors.
- Develops and maintains collaborative relationships across a broad spectrum of business partners to drive operational accuracy, efficiency, and problem resolution. Leads internal team in problem resolution.
Note: Fidelity will not provide immigration sponsorship for this position
The Team
The Managing Director in TEM builds , maintains and grows strong and committed client relationships with key decision makers, influencers and C-suite committee members. The Book-of-Business will be comprised of clients with a range of complexities, challenges, and opportunities. The Book-of-Business is in our Core Market and will consist of ~ 30+ Active clients with a general asset size of $30- $150M. The role is a consultative role, requiring a clear understanding of the business needs and relevant challenges of each client. Client loyalty is developed by seeking feedback, anticipating needs and proactively providing solutions.
This role leads and collaborates with an internal team of service-based associates and partners across the organization to resolve client problems and offer solutions for client needs. Together with your internal teams and partnering with the Plan Sponsors, you will help our institutional clients lead a successful benefits program to improve their employees’ overall wellbeing.
The base salary range for this position is $90,000-$204,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Certifications:Series 07 - FINRA, Series 63 - FINRA
Category:Relationship Management
Top Skills
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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