Manager - Coupa Change Management

By joining our rapidly growing Coupa practice you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery. As a Manager at CrossCountry Consulting you will be responsible for a mix of client delivery, leading projects, and developing junior team members.

What You'll Do:

• Advise key stakeholders through selection, transformation, implementation, and configuration of Coupa. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, chart of account redesign, testing, integration enablement support, oversee supplier enablement, and best practices
• Utilize a broad array of technical experience encompassing the full Coupa suite –Procurement, Payables, Expenses and Asset Management
• Mentoring team members on career development, technical, and soft skills
• Contribute beyond client delivery, engaging in various activities such as recruiting, shadowing opportunities, marketing, business development, practice development, and operational improvement initiatives
• Implement performance improvement and cost-reduction initiatives to drive operational efficiencies
• Lead and facilitate key change management workstream activities including change management discovery workshops with key stakeholders, identification of change impacts, development and execution of change management strategies
• Develop communications and training materials, includes delivery of instructor-led trainings
• Define success metrics and monitor user readiness
• Plan and lead advisory services offerings that augment Coupa project methodology including implementation readiness, testing management, health check and target operating model
• Contribute to advisory practice methodologies, tools and resource development efforts 
• Prioritize client’s interest and proactively listen to ensure that work exceeds their expectations
• Communicate effectively with clients to convey project updates and recommendations
• Actively foster internal relationships, share knowledge, and mentor other consultants to grow our practice

What You'll Bring:

• 5+ years of experience supporting Change Management for Coupa customers
• 5+ years of experience in consulting and/or relevant industry experience with functional/technical proficiency with implementation of at least one module within a financial system solution (i.e. Coupa, SAP, NetSuite, Ariba, etc.)
• Background in Finance, Accounting, Procurement, Sourcing, and/or Supply Chain Management
• Experience in designing and facilitating setup and configuration of one or more Coupa modules
• Experience with business process re-engineering, analysis and project management, accounting/business workflow, end-to-end solution design, and technical specification documentation using tools like Microsoft Visio and PowerPoint
• Ability to work with data to meet export/import requirements, demonstrating proficiency in data formatting and manipulation
• Ability to articulate and create design documentation for functional areas within sourcing, new vendors, procurement, AP, contracting and others
• Experience mentoring junior team members and helping project teams resolve complex and multi-faceted issues
• Bachelor’s degree in Information Systems, Information Technology, Supply Chain, Finance, Accounting, or similar discipline
• Coupa certification a plus
• Willingness to travel domestically 50% -75%. *Travel varies based on client preferences*

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