Manager V, Process Support Engineer - (M5)

Posted 20 Hours Ago
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3 Locations
Senior level
Semiconductor
The Role
The Manager V, Process Support Engineer engages with customers to understand their technology needs and drive new technology adoption. Responsibilities include leading teams for customer support, overseeing troubleshooting of complex systems, and developing advanced semiconductor manufacturing processes, while ensuring high-level communication and relationship building with clients.
Summary Generated by Built In

Who We Are 

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future

Role Responsibilities:  

  • Engage with customers to understand their roadmap, interpret their technology needs and identify opportunities for Applied Materials’ engagement   
  • Drive the adoption of new technology at the customer site, utilizing demos, on-site evaluations, joint development programs and new tool qualifications  
  • Serve as a liaison between the customer and the business unit for assigned projects, ensuring a clear understanding of customer issues and the delivery of applicable solutions  
  • Lead teams in providing high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment  
  • Work closely with the customer to develop leading-edge processes to manufacture the most advanced semiconductor chip, with equipment optimized to their needs  
  • Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments  
  • Oversee the troubleshooting of complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues   
  • Apply your extensive knowledge of best practices, business challenges and regulatory issues to identify innovative solutions and recommend improvements to processes or products 

Qualifications:

  • Bachelor's or Master's degree in Physics, Material Science and Engineering, Chemical Engineering, Chemistry or Photonics and Optoelectronics
  • 7-15 years of experience in the semiconductor fab or equipment industry , preferred to have ETCH tool experience
  • Strong leadership skills to guide others in problem-solving, lead complex projects, and develop strategies for project execution . Strong customer engagement capability to build-up long-term relationship, preferred to have TSMC customer experience
  • Excellent interpersonal skills to communicate difficult concepts, anticipate potential objections, and persuades others, often at senior levels, to adopt a different point of view  
  • Communication proficiency in English language 

#Li

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Top Skills

Chemical Engineering
Chemistry
Material Science And Engineering
Optoelectronics
Photonics
Physics
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The Company
HQ: Santa Clara, CA
23,282 Employees
On-site Workplace
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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