Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads.
Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter!
If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders.
Lightmatter is (re)inventing the future of computing with light!
About this Role
We're seeking a highly motivated and experienced Manager of User Services to build and lead an amazing workplace experience. This is a critical role in ensuring a seamless and productive experience for all employees at our rapidly growing startup. You'll have the unique opportunity to design and implement systems and processes from the ground up, leveraging best practices, AI, and cutting-edge tools. If you're passionate about creating a world-class team and thrive in a fast-paced, innovative environment, this is your chance to design the workplace of your dreams!
Responsibilities
- Lead and manage all IT services for users and sites, onboarding/offboarding processes, and the help desk.
- Develop and implement metrics-driven strategies to measure and improve the user experience.
- Design and implement efficient and scalable processes and procedures for all aspects of the user journey, from initial onboarding to ongoing support and offboarding.
- Partner closely with the Head of Infrastructure, InfoSec/GRC, and Enterprise Applications to ensure a cohesive and secure user experience.
- Oversee the selection, implementation, and management of best-of-breed tools and technologies to optimize user services.
- Champion the use of AI and automation to streamline processes and enhance user support.
- Manage budgets and resources effectively to deliver high-quality services within allocated resources.
- Stay up-to-date on the latest trends and best practices in user services and technology.
- Hire, mentor, and manage the user services team, fostering a culture of collaboration and excellence.
- Ensure compliance with all relevant policies and regulations related to user access and data security.
Qualifications
- Bachelor's degree in a technology field or equivalent practical experience.
- Demonstrated ability to design and implement user-centric IT processes and systems from scratch.
- 7+ years of experience in managing IT services and user support in a fast-paced environment, preferably in a startup or high-growth company.
- Strong understanding of IT best practices (ITIL) and industry standards.
- Experience with IT Service Management (ITSM) software, onboarding/offboarding tools, and other relevant technologies.
- Proficiency in using data and metrics to drive decision-making and measure success.
Preferred Qualifications:
- Experience with AI-driven or automation-driven ITSM platform or Help Desk is a plus.
- Knowledge of health and safety regulations.
- End-user device management (laptops, desktops, mobile devices).
- Experience managing collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace).
- Experience with Identity and access management (IAM) systems (OKTA, Onelogin, etc.).
- Familiarity with basic networking concepts.
- Excellent communication, interpersonal, and leadership skills.
- A passion for delivering exceptional user experiences.
We offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data.
Salary Range
$165,000—$195,000 USD
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Savings Matching Program
- Life Insurance (Basic, Voluntary & AD&D)
- Generous Time Off (Vacation, Sick & Public Holidays)
- Paid Family Leave
- Short Term & Long Term Disability
- Training & Development
- Commuter Benefits
- Flexible, hybrid workplace model
- Equity grants
Lightmatter recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
Export Control
Candidates should have capacity to comply with the federally mandated requirements of U.S. export control laws.
Top Skills
What We Do
Lightmatter is a startup photonics company that has pioneered a new paradigm in processor chip architecture that uses photons instead of electrons. Now the leader in the photonic AI compute “space race,” this new class of high performance semiconductors is the foundation of Lightmatter’s mission to enable the growth of computing, reduce harmful emissions associated with this growth, and democratize computing for all.
Lightmatter's technology accelerates critical operations in deep neural networks, using an array of programmable photonic elements fabricated alongside transistors in conventional computer chip fabrication processes. Our close-knit team of engineers has created an integrated photonics chip and ultra-high performance interconnect that is faster, more efficient, and cooler than anything else on earth (or anything ever experienced before) to power the next giant leaps in human progress.
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