Must be ON-SITE in Boston, MA (Monday - Thursday)
Wayfair’s Global Partner Support Team enables our external Partners by, (i) eliminating or reducing need for action, (ii) have a great DIY experience via automation and self-service, (ii) provide best-in-class support, and (iv) guide partners to exceed expectations.
In this role, you will oversee Supplier Performance for our Supplier Transfers Team. You will drive impact by leading and scaling supplier performance to enhance customer and supplier experiences while delivering cost savings on multiple Wayfair team’s P&L’s.
What You’ll Do:
- Deliver strong supplier and program performance by leading performance and improvement efforts; both internally and with suppliers
- Manage and lead through direct report(s) to meet performance OKR goals
- Work with Supplier Transfer Team to help drive analysis, onboarding support and continuous coaching for suppliers which will increase customer satisfaction.
- Develop a rapport and influence cross functional stakeholders across Wayfair’s Commercial and Incident & Returns organizations
- Iterate on long standing processes by creating data backed eligibility and performance standards to increase customer satisfaction while delivering on Wayfair cost savings.
- Develop monthly narratives for senior leadership within Global Partner Support, Category Management, Incidences and Returns, Tech and Executives.
- Be comfortable with becoming a face of a program that will provide value to customers, suppliers and Wayfair.
- Have the ability to make decisions in a fast paced environment.
- Thrive in a problem-solving environment with the ability to organize and prioritize
- Limited tradeshow travel
What You'll Need
- 5+ years experience within a Commercial or General Manager specific role.
- Experience working with or collaborating with suppliers with the ability to balance supplier satisfaction with Wayfair’s best interests.
- Strong supplier communication, written and verbal, with previous experience in a supplier facing role
- Excellent analytical skills with experience turning data into actionable insights and appetite to become the SME within this space quickly
- Experience collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiating priorities
- Experience building, managing, and leading a team a plus
- Proven ability and experience working with ambiguity
- Strong desire to work in a highly visible and collaborative role
- Highly proficient in GSuite.
- Experience with Google BigQuery, Data Studio, Tableau or Looker a plus
For state-specific application information, please review the following applicant notices.
The base range for this position is $99,000-$110,000 (not including equity compensation).
An Important Note about Wayfair's In-Office Policy: All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday. At this time, Wayfair does not provide sponsorship for employment authorization for this position.
Massachusetts Applicants: I understand this it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Top Skills
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
