Manager, Software Engineering (Operations)

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are looking for a Software Engineering Manager to join our Operations team who will help build a cutting edge technology platform to shape the future of support platforms including Chatbot and IVR (Interactive voice response). The ideal candidate is forward-thinking, hands-on, and has a strong sense of ownership.
On our team, you'll be leading the technical direction and growth of the platform and a team of engineers building platforms and services. You'll be bringing your best practices and experience to the table to help us level up. You will have opportunities to make a significant immediate impact on the success of the company while growing the team and members of the team.
What you'll do:

• Lead and mentor a team of software engineers, providing guidance, support, and fostering a collaborative and high-performing work environment.
• Define and communicate team objectives, set performance goals, conduct performance evaluations, and provide ongoing feedback and coaching.
• Identify skill gaps within the team and coordinate training programs to enhance technical capabilities.
• Foster a culture of innovation, professional growth, and continuous improvement.
• Oversee the software development lifecycle, from requirements gathering to deployment, ensuring timely delivery of high-quality software solutions.
• Collaborate with stakeholders to define project scope, goals, and deliverables, and create project plans, schedules, and budgets.
• Manage project priorities, and resolve conflicts to ensure efficient project execution.
• Track and report project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Provide technical leadership and guidance to software development teams, promoting best practices, architectural standards, and code quality.
• Work closely with product managers, designers, and other stakeholders to ensure alignment and collaboration throughout the software development process.
• Foster strong working relationships with cross-functional teams, promoting effective communication, coordination, and knowledge sharing.
• Collaborate with other senior leaders to develop and execute strategies that drive operational excellence and improve software development practices.

What you'll need:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Strong technical background and expertise in software development, including proficiency in multiple programming languages, frameworks, and technologies.
• Proven experience as a Software Development Manager or Technical leadership role, preferably in a fast-paced software development environment.
• Demonstrated experience in managing and leading software development teams, with a track record of successfully delivering complex software projects.
• Excellent leadership and team management skills, with the ability to inspire and motivate team members to achieve high performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience with most of these technologies: Kafka, Kurbenetes, Datadog, CI/CD, Java / Kotlin, Typescript, Spring boot and GraphQL.

Nice to have:

• Knowledge of AI and usage of LLMs
• Expertise in Python
• Proficient in platform monitoring using tools such as DataDog
• Understands SLOs and SLIs
• Experience in Kotlin and Java
• Understanding of DB concepts

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.