Manager, Software Development, CRM and Omni-Channel

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Manager, Software Development, to join our growing team!
What you'll do here:

• Develop productive and highly engaged software development teams, fostering the development of personal and technical skills, as well as collaboration.
• Manage projects by understanding the business partner’s strategies, priorities and challenges. Assess capabilities to come up with appropriate solutions and deliver the expected value.
• Manage stakeholders and maintain good relationships with internal and external collaborators.
• Divide the project into achievable tasks and establish a functional organization chart with roles and responsibilities.
• Develop strategic requests and keep them up to date by identifying deliverables and dependencies, estimating duration and associated costs and helping to assign resources to activities.
• Build, direct and coordinate, in direct/indirect supervision mode, the activities of multidisciplinary teams, including Project Managers (PM), Coordinators, Scrum Masters and PCOs.
• Write reports on the entire project (progress, issues, costs, closing, etc.) while respecting the key performance indicators established. Lead project risk management.
• Effectively manage project delivery.
• Maintain the dashboards periodically and progressively throughout the program/projects.
• Maintain proficient knowledge of industry trends and technology innovation, identifying opportunities and suggesting solutions as appropriate.
• Collaborate with other Software Engineering Managers and Project Managers to ensure all initiatives have appropriate staffing, balancing business need with the individual’s experience and career aspirations.
• Anticipate problems and difficult situations and take necessary measures to resolve them.
• Manage ongoing relationships and expectations of stakeholders and senior management.
• Maintain a strong business focus with an understanding of the current and strategic direction of Intact technologies.
• As we strive for continuous improvement, evolve our agile practices based on learning throughout the end-to-end development lifecycle.
• Master all the facets of software development.
• Remain on the lookout for new technologies and question the status quo.

What you bring to the table:

• A bachelor’s degree in Information Technology/Software Engineering or any combination of equivalent education and experience.
• Solid understanding and experience with application development and delivery with a variety of technologies (Java, REST, JSON, JavaScript, Angular, Application Frameworks, CSS, HTML).
• Experience in continuous delivery management.
• Experience with object-oriented development and software debugging.
• Experience with delivery of solutions based on Salesforce.com or other SaaS platforms.
• Experience in change management and transformation within a project/program context.
• Experience managing teams.
• Experience with agile methodologies.
• Experience in project management competencies including planning, budget and timeline management, scope management, risk management, timely decision-making, effective team building.
• Knowledge of Personal and/or Commercial Lines Insurance.
• Leadership.
• Bilingualism (French and English) - Need to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.