Manager, Sales Strategy and Operations

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

At Flock, our ambition is to scale our business to beyond $1B in annual recurring revenue and beyond.  To do that will require a sales operations transformation to drive more efficient and potent operations capabilities at scale.  Underpinning that transformation is a business built over the past 7 years, grown organically and through acquisition.  

As Manager, Sales Strategy and Operations, you will be responsible for driving a core component of our sales operations transformation.  You will oversee key projects that impact our lead to order processes; the data and infrastructure supporting those key processes and putting a model in place to allow us to execute for the future.  

To start these are a number of initiatives which you will lead:

• Lead global data integrity initiatives and support sales enablement.

• Drive data efficiencies through policy and governance.

• Implement data integrity rules and controls, automating record creation.

• Oversee the creation of master data management practices.

• Lead internal integration efforts.

• Direct administrative staff to ensure data validity.

• Lead global process standardization and improvement initiatives.

• Create analytics and participate in compensation design.

• Monitor CRM data compliance.

• Collaborate with Revenue, Finance, and Product teams.

• Manage strategic projects and organizational transformations.

• Develop presentations and analytical reports for leadership.

• Improve processes, such as lost deal tracking.

• Generate reports and analyze sales data.

• Partner with sales leadership to drive team productivity and effectiveness

• Define sales team objectives and refine sales processes.

The Skillset 

• Bachelor’s degree in business, Finance, or similar (MBA preferred).

• 5-7+ years experience in Sales/RevOps, operating at increasingly more senior levels.

• Ideal background comes from within B2B Cyber Security/SaaS/Data tech companies, with a focus on contract-based/SaaS deals.

• Experience enhancing SFDC for improved data hygiene and leveraging funnel data in governance, forecasting, and other processes.

• Track record of simplifying processes and deploying dashboards to optimise and automate processes.

• Excellent communication and collaboration skills, with the ability to work effectively cross-functionally.

• Data-driven and analytical mindset and highly skilled in data analysis tools and techniques.

• Strategic thinker with a proven ability to execute revenue growth strategies.

• Hungry, Humble, Driven. Committed to achieving targets

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Onboard, learn Flock’s value proposition, products, capabilities, and GTM model

• Understand Flock’s sales processes, tools, underlying data structures

• Begin to evaluate current gaps in data management

The First 60 Days 

• Design Data Operations Model, including “ways of working” for the stakeholders that interact with your role across the Rev Ops CoEs and others across the business

• Review existing tools and formulate initial prioritization framework

• Final plan for scalable strategy for Account & Contact Data for both public and private

90 Days & Beyond 

• At the end of 90 Days, you are rolling and both the RevOps leadership sees you as a strategic go to partner.  You have ensured that you understand Flock’s GTM and data structure, are familiar with the tools and KPIs we use, and have built a strong relationship with your extended RevOps team members, key sales leaders, and key cross functional stakeholders.

• You understand our needs and are working to drive improvement projects actively.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

[Recruiters please adjust this based on the level appropriate standardized interview plans] 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. 

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

Salary & Equity

In this role, you’ll receive a starting salary between $150,000 and $175,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. 

The Perks 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.