Manager, REO Services -100% Remote

See yourself at Radian? We see you here too.

At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.

Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you’re excited about this role but your experience or education level doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

See Yourself as a Manager, REO (Real Estate Owned) Services

Manager of REO (Real Estate Owned) Services is responsible for the day-to-day oversite of REO Services operations.  The Manager of REO Services assists the Director and/or VP ensuring the direction, management, and performance of the REO Services team in production and knowledge of procedures and systems.  They must be a hands-on manager with a working knowledge of all aspects of daily operations.  Including being responsible for controlling costs to ensure maximum profitability and that budget goals are met.   Ensures that the team is thoroughly trained in the REO services processes and handles escalated and difficult orders.

Primary Duties And Responsibilities:

• Responsible for the day-to day management of REO Services operations setting daily/weekly goals for the team to ensure the proper handling of all REO orders, QC, title curative, closing and all client inquires/escalations are successfully resolved while meeting all client Service Level Agreements (SLAs)

• Continuously monitor daily volume (WIP) to ensure orders are distributed properly among team members to operate the team at maximum efficiency to meet budgetary goals.  Makes staff level recommendations to the Director and/or VP to address with Leadership and HR.

• Complete/Review title commitments and search reports for accuracy and ensure items are accounted for including, but not limited to, legal description, open mortgages, judgments, updated payoffs, taxes, HOA, etc.

• Complete/Review closing documents for accuracy and ensure all fees are listed and correct.

• Monthly and Daily reporting on Volume and Key Performance Indicators (KPI).

• Responsible for vendor management of third-party providers including training, reporting, performance management, and invoice approval.

• Conduct team meetings to communicate new processes, improvements, and training as needed.

• Manages and approves REO team timecards, work and PTO requests and adjusts as needed for anticipated order volume.  Review new and current employee training and performance and counsel/reward as appropriate.

• Perform other duties as assigned or apparent.

QUALIFICATIONS:

Education, Certifications and Prior Work-Related Experience:

Degree Requirement: HS Diploma or GED

Degree Preferred: Bachelor's Degree or Equivalent Experience

Work Experience: 4 or more years of prior work related experience

Additional Qualifications:

• REO/Title/Closing experience is required.

• ResWare experience is preferred;

• Proficiency in Microsoft Office Excel, Visio and PowerPoint is required;

• Knowledge of client-based systems and integrations including RealEC and Encompass is preferred;

• Attention to detail;

• Motivated and positive team player;

• Leadership skills; (role will have direct reports)

• Excellent verbal, written and interpersonal skills;

• Ability to problem solve in a growing, expanding business;

• Ability to multi-task in fast-pace environment.      

• Certifications: Licensed Title Agent a plus

See Your Location

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

See More About Radian

Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day.

Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people’s potential – and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line – having an impact on communities across the country to help more people achieve the American Dream of homeownership.

We hope you’ll see yourself at Radian. See more about us at Radian.com.

Defining Roles for Radian's Future

Understanding the qualities and characteristics that define a Leader and an Employee is important to ​building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.  The material duties include those listed in the “Primary Duties and Responsibilities” section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers.  Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer Details

To learn more about Radian’s Code of Conduct and Ethics and workplace conduct, please click [here]. Radian participates in E-Verify [Link] (en español [Link]). Learn more about your rights under immigration laws [Link] (en español [Link]). View the "Know Your Rights: Workplace Discrimination is Illegal" poster [Link]. View “Employee Rights under FMLA” [Link]. View “Employee Rights under EPPA" [Link]. View Pay Transparency Nondiscrimination Provision [Link].

Accommodation

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail [email protected].

Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.