Manager, Project Management - Retail and Direct Banking

Center 2 (19050), United States of America, McLean, Virginia
Manager, Project Management - Retail and Direct Banking
Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Project Manager to join our team supporting the Retail and Direct Banking portfolio. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.
As a Manager level Project Manager, you will have the opportunity to lead projects that support new initiatives, especially in our growing third party/vendor management and governance space. You will be instrumental in both developing and sharing out key performance metrics, and leading detailed root cause analysis sessions when vendors aren't performing. You will work with smart and passionate people to influence change when needed. You will be challenged to excel and lead alongside the brightest talent in the industry.
As part of the larger Retail Operations, Governance, Utilization and Execution (ROGUE) team, you will work to proactively manage Capital One's Retail Real Estate Portfolio through efficient, practical, and well-managed processes. The team is committed to driving business value by optimizing real estate transactions and employing sound management of third-party vendors.
General Responsibilities:

• Developing and implementing projects to support key initiatives, including third party/vendor management and oversight
• Developing and monitoring key performance metrics for vendors
• Leveraging strong problem solving and influencing skills to ensure projects deliver on intent, and change is implemented when needed
• Ensuring projects, such as new vendor setup, vendor risk mitigation, vendor performance monitoring, as examples, are being documented and communicated appropriately to mitigate risk and to be delivered on time
• Building relationships and collaborating with key stakeholders, including Retail Operations, Risk, Compliance, Legal, and Enterprise Service Management, to ensure accurate and timely delivery of commitments
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Excel in a dynamic, team based environment
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 3 Years of Vendor Management experience
• At least 4 Years of Project Management experience

Preferred Qualifications:

• Masters / MBA degree
• 5+ years of Project Management experience
• 5+ years of Vendor Management experience
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
How our hybrid model works
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise-wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).