Manager, Project Coordination – Content Team

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry is seeking a manager for the Project Coordination and Inventory Teams in our Content Department.  This is a highly collaborative leadership position which requires excellent communication and organizational skills with the ability to plan, track, and troubleshoot projects through various production platforms and workflows. This job is located in our Lehi, UT office and reports to the Director of Content Production.

The Content Production Manager leads two small teams in our headquarters in Lehi, UT as well as manages work at several offshore vendors who complete various services to maintain our project commitment schedule. This Manager oversees the timeliness of project handoffs for Imaging and Indexing by coordinating with multiple teams and setting clear priorities and quality standards in alignment with our business schedule. This position manages the timely prep and ingest of Ancestry’s physical and digital content that is received daily from our many global partners. Additionally, the Content Production Manager maintains the detailed inventory of physical content and also maintains our digital archive of image files.

What you will do:

• Manage and oversee monthly project deadlines which includes communicating, troubleshooting, and attending meetings with external vendors and many internal teams

• Supervise the Project Coordination Team and Inventory Teams which includes leadership duties, such as hiring, training, and tracking KPIs

• Coordinate with several offshore vendors who complete edits for Ancestry images and final quality audits for Ancestry’s indexed data, maintaining staffing levels, quality SLAs, and production deadlines with these vendor teams

• Oversee final handoff checks and deliverables of Imaging and Indexing projects to comply with Content quality and contractual standards

• Oversee the completion of project configurations to ensure that outputs meet department requirements and various partner expectations

• Manage and oversee physical and digital prep and import

• Manage shipping and receiving of content, hard drives, etc.

• Execute partner delivery and maintenance projects according to scheduled deadlines

• Coordinate with other teams and leadership regarding receipt and shipping of content

• Organize and maintain pristine archival standards regarding content handling, prep, and storage, according to the direction of dept standards

• Oversee the completion of partner digital image deliveries to meet department requirements and various partner expectations

• Deliver frequent progress updates and reports to Senior Management

• Other tasks as Senior Management sees fit

Who you are:

• Excellent interpersonal and communication skills

• Experience managing or leading a team

• Exceptional attention to detail and ability to work to extreme deadlines

• High aptitude for organization and efficient processes

• Strong computer skills and proficiency in learning new applications

• Positive attitude and leadership ability

• Advanced computer skills and high proficiency in learning new applications

• SQL knowledge and advanced Excel knowledge needed

• Ability to work in a fast-paced production environment and adapt to change

• Experience managing and communicating with offshore vendors preferred

• Experience holding teams accountable to checklists and processes

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $64,260 - $80,280 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.