Manager, Program Operations
Utility Programs and Services
Location: Columbia, MD or Reston, VA (Hybrid - remote work from home and local office travel)
Are you ready to make a difference?
We are seeking an Operations Manager for our Energy Efficiency division to manage program implementation work in the Mid-Atlantic. The Operations Manager will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts.
The Operations Manager will work with the Senior Director of Program Operations and the Mid-Atlantic Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. The Operations Manager will:
Direct the quality and performance of the team responsible for the following tasks:
- Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review
- Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items
- Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed
- Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals
- Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials
- Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis
- Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans
- Coordination with IT and reporting team for prioritization of requests and projects
- Maintaining business workflow documents and operations manuals
- Manage program operations staff, including energy analysts, data analysts, project coordinators and operations managers.
What we need you to have (minimum qualifications):
- Bachelor's Degree (candidates can substitute one year of experience for each year of education)
- 5+ years of experience supporting, developing, or administering successful demand side management programs
- Experience in MS Excel (advanced experience preferred; along with most of MS Suite)
- Experience with Power BI (or similar data visualization tool)
What we would like you to have:
- Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets
- Outstanding analytical skills and attention to detail
- Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.)
- Excellent verbal, interpersonal, and written communication skills
- Sound business ethics, including the protection of proprietary and confidential information
- Ability to work with all levels of internal staff, as well as outside clients
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Strong project management skills
- Timeliness and strong work ethic
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
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Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
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Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,124.00 - $166,810.00
Columbia, MD (MD12)
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What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.
Why Work With Us
At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th
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