Manager, Program Management (Internal title)
This role leads a team of Program and Project Managers, ensuring Cro Metrics delivers at the highest quality and value across all services lines. This includes collaboration with sales for creating timely and effective scopes of work; championing new projects and expansions; interacting with clients in support of team members; working closely with individuals in support of their professional growth; and the execution of healthy and successful client programs.
What You'll Do:
- Be a primary contact for multiple client programs (2-3) and a leadership contact for multiple client programs and the leadership contact for the team
- Foster a collaborative environment among team members and clients.
- Provide long-term leadership as well as day-to-day guidance, oversight, and support to Program and Project Managers.
- Manage team administration, oversee team performance, conduct reviews, and provide mentorship.
- Develop and maintain positive relationships with clients through exceptional service.
- Support business development efforts through the creation of estimates, pitch decks, and SOWs ensuring their feasibility and profitability for the team and organization.
- Encourage innovation and continuous improvement in team dynamics, delivery processes, and priorities in support of departmental and/or company objectives
- Lead the talent acquisition and development of top-tier Program Managers.
What You'll Need:
- Experience executing on strategic roadmaps that optimize the customer journey, including A/B Testing, Paid Media Management and Lifecycle Marketing
- Experience employing project management methodologies (agile, scrum) in managing multiple web development projects simultaneously
- Ability to collaborate across technical and business-oriented stakeholders
- Experience in driving profitability of work through proper estimation, client expectations and scope management
- Experience managing direct reports
- Ability to collaborate effectively across multiple internal stakeholders, effectively influencing others to get projects to completion. Successfully delegates and communicates tasks.
Company Benefits
- 401(k) with 100% match up to first 4%
- Vision, dental, HRA, HSA, FSA and other support benefits
- Medical employee coverage at 90% or greater for most plans
- 4 weeks of PTO and increases to 5 weeks after 3 years + up to 5 days of paid bereavement
- Gender-neutral parental leave
- Lifestyle Reimbursement - covers extras for healthcare, wellness and your pet
- Customized career plan in your first 90 days
- Laptop and gear of your choice
- Fully remote working environment
- Welcome packages and endless surprises
- Annual Company Retreat and periodic meetups
Compensation: $85 - $110k annual compensation + benefits
At Cro Metrics, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. (BONUS: Did we miss anyone? Let us know and we’ll add it here.)
What We Do
Cro Metrics drives revenue growth through strategic, data-driven experimentation. We optimize your website, paid media and lifecycle campaigns for conversion, boosting key metrics such as revenue and engagement, while you learn more about your customers.
We help you develop your growth strategy.
We are an experienced team of strategists, growth experts, marketers, product managers, user-experience designers and engineers. We take the time to truly understand your customer’s needs and come up with the best strategy for testing.
We implement, analyze and rapidly iterate.
We can design, build, and run experiments end-to-end for you or can work alongside your existing teams. Through rigorous, high-velocity testing, we draw insights from the data to iterate rapidly and often.
We help you grow customers and revenue.
Our clients accelerate their growth by increasing conversions, earning greater profits and maximizing marketing spend while learning to build a culture of experimentation.
