Manager, Product Management-Technical

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management-Technical

Overview
Mastercard’s AI & Data Operations team is looking for a Product Manager to drive and materialize Mastercard’s enterprise AI applications. The ideal candidate has experience in AI or software Product Management in a matrixed organization and is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this role, you will:
• Set direction for how Mastercard will deliver AI tooling & capabilities to our employee base, for both internal uses and commercial products
• Lead discovery and day-to-day conceptualization of the 1 –2 year strategic roadmap, focused on solving business and customer needs
• Partner closely with Engineering and other technical partners to develop and execute a roadmap
• Use process engineering to dissect internal processes, identify how to improve them through use of AI, and identify the minimum viable solution to drive impact
• Identify potential short- and medium-term risks to AI modernization and lead efforts to address them
• Represent AI Operations strategic position when working across functional areas, building relationships across teams to drive organizational goals, and influence direction across the enterprise
• Establish quantifiable KPIs for each solution and develop processes to measure them recurringly
• Drive adoption of existing AI platforms and gather feedback to inform broader strategy
• Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to leadership
All About You
The ideal candidate for this position should have:
• Excellent project management skills and experience leading product development cross-functional projects and teams
• Experience with associated technologies to partner effectively with other PM-Ts, TPMs, SDEs
• Proficiency in developing a project plan or product roadmap, and experience in developing and prioritizing a product backlog
• Skills in process improvement, focused on accelerating delivery, driving innovation, lowering costs, and improving quality
• Background in technology, AI, or related areas
• An ability to recognize discordant views and take part in constructive dialog to resolve them
• Clear and concise verbal and written communication

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.