Manager, Partner Social Media Community

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Partner Channels Department ensures that communications to driver, delivery, and merchant partners are effective, and clear through multiple channels and media. Our team collaborates with progressive thinkers from different operational and marketing departments to shape the driver's journey, perception, and relationship with Grab.

Get to Know the Role

The Partner Social Media Community Manager builds brand relationships by engaging with online community members. Lead the editorial content calendar, collaborate with teams to align messages, and adjust tone as needed. Provide feedback, monitor trends, and explore strategies to engage the community and convert members into advocates.

You will report directly to the Head of Ops Special Projects. This is a hybrid role, where you will need to travel to our Marikina and Ortigas office.

The Critical Tasks You will Perform

• Lead the social media calendar and campaigns across platforms, ensuring understanding of business strategies and local communication needs.
• Develop and implement strategies to boost community engagement and follower growth, creating clear and engaging messages.
• Collaborate with marketing and creative teams to produce content, respond to community inquiries, and maintain relationships with key influencers.
• Use social listening tools to monitor sentiment and trends, generating reports on community insights while addressing conflicts to protect brand reputation.
• Work with different departments to ensure strategic alignment and consistency in messaging for driver partners, while solving potential challenges within the online community.

Qualifications

What Skills You will Need

• 2+ years of experience managing social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube) and communities.
• Writing and speaking skills in both Filipino and English, with fluency in Bisaya considered an advantage.
• In-depth understanding of the online/digital marketing industry, including current trends, and experience in content planning, production, and management.
• Familiarity with tools such as Hootsuite or Sprinklr, Google Analytics and Facebook Insights.
• Experience leading community initiatives and managing teams or marketing agencies. Capability to identify relevant community KPIs.
• Identify challenges within the online community and implement solutions to address them swiftly, ensuring a positive experience for all members.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.