Manager, Operations

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Manager on the Operations team at WHOOP, you'll drive operational excellence initiatives and help build the foundation for successful growth. This role will focus on 3PL relationship management and DtC distribution, enabling cost savings and shipment optimization. The ideal candidate has experience in small parcel logistics, operations, and procurement and will have a passion for problem-solving, strong communication skills, analytical acumen and a bias for action. 

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. 

RESPONSIBILITIES:

• Support operations leadership in the standardization of global DtC shipment procedures, working to improve member experience while reducing costs
• Own day to day relationship with global 3PLs, managing performance and monitoring KPIs
• Partner with cross functional stakeholders to reduce friction in order flow and member experience
• Drive parcel carrier selection globally, optimizing for cost and delivery lead times 
• Act as a liaison between WHOOP and global parcel carriers, conducting cyclical business reviews and reporting internally on performance
• Support financial reconciliation of distribution and trade costs with the goal of improving gross margins without compromising member experience 

QUALIFICATIONS:

• 5+ years of experience in a Supply Chain Operations role
• Experience in trade compliance, customs brokerage, or parcel carrier management
• Strong Microsoft Excel skills a must, SQL skills a plus
• Ability to work autonomously in a fast-paced startup-like environment
• Collaborative and energetic individual with a positive attitude and hands-on mentality.
• Unbiased and honest communicator. Ability to distill and articulate complex data in a clear way that can drive business decisions
• Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.