Manager, Operations

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

The primary purpose of this position is to provide leadership for multiple Production Supervisors and individual performers and be responsible for all aspects of the manufacturing operations for assigned product lines and processes at one of Integer’s manufacturing sites. You and your team are responsible for providing the leadership required to sustain and optimize ongoing production, built-in product quality, drive continuous improvement projects to completion, manage the interfaces with support teams, and serve as receivers for new products and new technologies being released onto your product lines.

Be a Strategic Leader

• Assume responsibility for all production activities associated with a defined product line(s) at one of our manufacturing sites and accept accountability for delivering the Key Performance Goals/Targets established for that product line(s)
• Serve as a key leader and representative of the Operations’ Team and contribute to the development of the annual goals and objectives for Operations from which your Key Performance Goals/Targets are derived. You may represent the Operations’ Team to the Site Leadership Team.
• Lead your direct reports which include any combination of Production Supervisors and individual performers within the Operation’s Team
• Understand and adhere to Integer’s Values and all company policies, procedures, and work instructions defined in your training plan
• Ensure compliance to the established Quality Management System and all Environmental, Health, Safety, and Security protocols 
• Provide inputs to and lead the execution of the manufacturing-related imperatives reflected in the site Hoshin Plan
• Develop and execute sustained Continuous Improvement processes
• Define the goals and objectives for your direct repots with supporting Key Performance Indicators (metrics in Safety, Quality, Delivery, Inventory, and Productivity)
• Promote talent by developing individual growth and development plans and organizational succession plans
• Manage by walking around -- going to the Gemba to observe and ask questions and being an active listener
• Model an open and inclusive communication style at the daily production boards, in the weekly project update meetings, and in the monthly KPI Board reviews and Town Hall meetings
• Engage with Associates at all levels and across all functions, finding time every week to join them for lunch, during breaks, and inviting them to your diagonal slice meetings
• Ensure one/one time with your direct reports regularly to monitor performance and check in on progress to Individual Development Plans
• Interact, as appropriate, directly with your customers, internal and external; support the preparations of customer business reviews and participate in site visits and audits by customers or other parties, as needed
• Partner with your peers on the Operations’ Team, aligning on strategies, tactics, and actions needed, to achieve Operation’s objectives
• Collaborate with the R&D and Product Development teams to appropriately prioritize Operations’ resources and support for new product launches
• Embed Quality within the Operations team – “I own Quality.” Be a standard bearer for Quality in everything we do at Integer, by assuring adherence to our QMS, facilitating corrective and preventive actions, and contributing to the successful attainment of our quality KPI’s and journey to 5 Sigma.
• Perform other duties, as needed and as directed

Champion Manufacturing Excellence:

• Be a site champion for deployment of the systems and tools to optimize all production activities across the site. 
• Embrace the Manufacturing Excellence culture based on the Integer Production System and its five focus areas:
  • Strategy Alignment through Site Hoshin Plans, the regular cadence of Sales, Inventory, and Operations’ Planning (SiOP) meetings, and regular updates to the value stream maps.
  • Leadership of Sustained Change by ensuring production monitoring & improvement activities and deployment of Leader Standard Work.
  • Standardization through workplace organization & visual controls (5S), Manufacturing Standard Work, and robust training & certification programs.
  • Associate Engagement promoted through the adoption of standardized problem solving methodologies, behavior-based safety programs, and improvement idea and suggestion systems.
  • Systems & Process Optimization through adoption of principles of built in quality, optimized scheduling & material system designs, work cell design, and total productive maintenance.

• Participate in the development and vetting of production plans with representatives from other departments, such as Production, Planning, Continuous Improvement, Customer Service, Quality, and Materials to ensure that production performance standards meet customer requirements
• Monitor the status of actual daily and longer-term performance against the production plan; drive actions to address off standard performance
• Achieve above ensuring change management and required customer notification is being followed

How you will be measured:

• The specific measures listed below may be subject to change and are not intended to be an all-inclusive list

• Safety — Number of Safety Observations completed and improvement suggestions implemented
• People — Associate engagement, Voluntary turnover rate, Days to fill open positions
• Quality — Customer Direct Complaint Rate, NCR rate, Complaint Cycle Time, CAPA Cycle Time,

Supplier Performance metrics

• Delivery — On time and to fill delivery performance, Schedule/Takt attainment
• Inventory – Days on hand; inventory turns
• Productivity — First pass yield, labor efficiencies, Overall Equipment Effectiveness (OEE), Throughput
• metrics (e.g., Parts per person hour), Unscheduled downtime events
• Cost Improvement — Cumulative incremental savings recognized
• Cost Controls — Adherence to budget across production cost centers, overtime usage versus budget

What sets you apart:

• Accomplished track record in production environments where you owned the responsibilities for delivering results — particularly those KPIs noted above—with at least 3 years of previous leadership experiences
• First hand experiences implementing and/or sustaining Manufacturing Excellence and Lean practices
• Demonstrated experiences with strategic and direct management of people in a fast paced and in complex manufacturing environments where products were made to stock and made to order
• Evidence that you learn, retain, and apply knowledge. It would be great if you could share examples of accumulated technical learnings and experiences that link directly to outlined expectations of this role. While not required, a Bachelor’s degree in Operations Management, Engineering, or similar discipline, or even a Master’s degree, in business or a technical discipline, would also help to demonstrate your abilities.
• While not required for this position, your willingness to consider relocation opportunities and rotational assignments will provide additional opportunities for future career growth and progression within Integer
• A mastery of problem-solving skills and evidence that you are a critical thinker and thoughtful decision maker
• Demonstrated financial acumen with the capability to navigate a typical Profit and Loss Statement, explain how the delivered results from this role can affect profitability, and previous experiences managing inventories
• A tool kit of leadership skills, including awareness of what the concept of Emotional Intelligence is and how you engrain the beliefs that support your strengths as a people-developer
• A calm demeanor that transcends the high energy, constantly changing production environment
• A well-developed skill set for planning, executing, and delivering projects on time and on budget
• A positive, can-do attitude with an underlying belief that failure is not an option

U.S. Applicants: EOE/AA Disability/Veteran