Manager, Operations Technology

Manager, Operations Technology – Vilnius, Lithuania

Do your talents lie with developing and motivating a team? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Manager, Operations Technology.

Western Union powers your pursuit.

Role Responsibilities

• Drive strategic project deployments for the Agent/Partners throughout their lifecycle.

• Own gathering of requirements for new enhancements.

• Generate point of sale technology and digital initiatives, new product roll outs, manage fraud prevention at POS working closely with all Operations Technology departments, and large implementations of corporate initiatives with Global scope.

• Work with cross-functional teams and serve as liaison between the regions and corporate functions during the planning and execution of strategic projects, including cross border omni-channel enhancements, to identify opportunities to improve the cross-channel experience and manage fraud prevention at POS by working closely with Fraud and Risk departments.

Role Requirements

• Bachelors degree in Technology or Business.

• Minimum of 5 years progressive experience in the retail consumer financial services/ payment services organizations with emphasis on technology and process or product management.

• Minimum of 5 years of experience leading and managing large global cross-functional programs, with ability to network and communicate across all functions and management levels.

• ABMT Digital certification owner, responsible to ensure digital certifications procedures are properly and timely executed, certification statement submitted on a quarterly basis or upon request from Requestor.

• Subject matter expert for agent facing technologies.

• Documentation and presentation skills combined with analytical mindset are key components to succeed in this role.

• Any other related experience working with Global Retail products and technologies emphasis will make you stand out!

• Previous experience of lean and agile working methodologies is also desirable.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 3633 – 5783 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-IB1 #LI-Hybrid

Estimated Job Posting End Date:

12-15-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.