Manager Operations Business Processes

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry. IAIC has built a reputation as a trusted and dependable partner. We are a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal.

Job Summary: 

Independence American Insurance Company (IAIC) is seeking a Manager, Operations Business Processes to drive operational excellence by overseeing day-to-day operations and optimizing business workflows. In this role, you will develop, implement, and maintain insurance administration requirements while ensuring high levels of service quality. You will collaborate with cross-functional teams to evaluate existing processes, identify improvement opportunities, and implement strategies that enhance efficiency, profitability, and overall business performance. Additionally, you will foster effective communication and partnerships across IAIC and its MGAs to support continuous operational improvements.

Job Location: Remote   

Main Responsibilities: 

• Assess and analyze the organization’s existing processes, identifying areas for improvement.

• Collaborate with cross-functional departments to ensure workflow alignment and synergy, iterating as necessary.

• Develop process and procedural improvement recommendations based on data and observations to drive operational efficiency, performance, and profitability.

• Implement and maintain standard operating procedures, ensuring proper documentation and alignment across teams.

• Oversight of the implementation meetings and communication channels for new products, product updates, and regulatory changes for each administrator.

• May manage a team of operations analysts.

• Performs other duties and responsibilities as assigned.

Qualifications:   

• Bachelor’s degree in a relevant field of equivalent work experience

• 7+ years insurance experience, preferably in compliance, claims, or product

• Experience working within an MGA business model

• Proven leadership and team management skills

• Ability to collaborate effectively across departments and levels within the organization

• Strong organizational skills and detail-oriented

• Ability to manage multiple initiatives and tasks simultaneously

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)