Manager, Operational Risk Management

WHY YOU WANT TO JOIN US 

• We are one of the largest Real Estate asset managers in the world with $212 billion Assets under Management and Administration (as of Sep 30, 2024). 
• We live an open, appreciative, inclusive corporate culture. This is reflected in the seniority of our team. 
• We're not just talking about family friendliness. The majority of our employees have families; we enable flexible working hours. 
• We offer a professional and team-oriented work environment. We have very well-trained, ambitious colleagues who are convinced that together as a team we can achieve our goals better.  
• We care about our employees, and we are committed to seeing them succeed. We provide our employees with access to professional development and support to help drive their success and ability to innovate.

WHAT YOU WILL DO 

PGIM Real Estate’s Operational Risk Management team is responsible for assessing and monitoring risks to PGIM Real Estate’s global business operations and for recommending and implementing risk controls that mitigate those risks. The team supports PGIM Real Estate’s strategic business objectives by developing and maintaining effective and efficient risk management programs.

This position will be responsible for executing on risk strategies related to PGIM Real Estate’s business operations in the Asia Pacific region. She/he will ensure that business and operational risks, when weighed against business opportunities, are well managed and acceptable. The successful candidate will be based in Singapore, and will require light travel to the other Asia Pacific offices. Infrequent opportunities for additional international travel outside the region may also arise.  The role reports to Vice President, Operational Risk Management for Europe and Asia Pacific.  The Operational Risk team is a global team that regularly interacts with members in all regions.

WHAT YOU CAN EXPECT 

The Operational Risk Manager will work across a broad network of stakeholders, including PGIM’s investment and corporate functions, as well as regional leadership to support business processes by reviewing, monitoring, and assessing the control environment for new and established products and activities. A strong risk management framework is already in place therefore, your main tasks will be to: 

• Work with the Operational Risk Management team and business management to proactively identify and evaluate operational business risks and trends, and develop processes that help mitigate risk, ensure compliance, and protect PGIM Real Estate's brand
• Monitor, analyze and communicate emerging risks and trends
• Role will include execution of all operational risk programs, including but not limited to privacy, third party diligence, end user computing solutions, new product approval, review of third parties with support from an external consulting firm (e.g. property manager review, joint venture partner review), records management, information security.
• Assist management with all aspects of the operational audit process, including preparing and organizing Risk and Control Self Assessments, documenting key risks and controls, developing action plans and providing effective challenge to the adequacy of controls 
• Identify, research, evaluate, and/or resolve risk issues impacting the business, including conducting control reviews or gap analyses for existing processes, as needed
• Establish and maintain relationships with PGIM and PGIM Real Estate Business and Functional Leaders, as well as the larger Risk Management community, Internal Audit, Legal, Compliance, Operations, and Finance staff
• Analyze and report operational risk events, identifying root causes of control breakdowns, developing remediation plans, performing scenario analysis reviews
• Identify and ensure key risk indicators are developed and reported appropriately
• Partner with the global Operational Risk Management team as a risk advisor for developing issues, new projects, and existing control gaps in the business
• Serve as a liaison between the Business and Internal Audit for engagements, and track the resulting issues and action plans until effective closure
• Provide guidance to outsourced service providers and property managers on operational risk topics as appropriate to ensure adherence to PGIM Real Estate’s standards
• At the local entity level, maintain oversight of the entity’s compliance with local regulations, including Singapore PDPA (as Data Officer) and MAS Outsourcing Guidelines 
• Where required, assist with various ad-hoc initiatives and projects taking place across the broader business
• Prepare regular risk reports for senior management and local Boards
• Collaboration with the global Operational Risk Management team across multiple time zones, with the team being based in the US, LatAm and Europe.

WHAT YOU WILL BRING 

• Minimum Bachelor’s degree from a Business School or University preferably with a specialization in Risk, Finance, Accounting, or Economics 
• 5 to 7 years of related work experience in risk management, audit or similar function within the institutional asset management business.  
• Real estate investments experience is strongly preferred.  
• Understands both the private and public asset classes
• Experience with operational process and internal control design in an investment company
• Relevant business experience in Risk Management and/or Financial Services with a proven track record influencing processes and controls.
• Working knowledge of Privacy and other regulatory requirements
• Project management experience
• Strong analytical skills including the ability to think critically and logically; creative problem solving and excellent decision-making skills. 
• Attention to detail, yet able to summarize and communicate complex issues effectively
• Excellent communication skills, both spoken and written, with a proven ability to produce, review and edit written documentation   
• Team-oriented, with a high degree of integrity and professionalism
• Strong MS Office Word, Excel, PowerPoint skills required 
• Clear and strong English verbal and written communication skills required 

WHAT WILL SET YOU APART 

• Prior experience in real estate investment management
• Experience in working in an international and multicultural environment / have a global mindset
• Good knowledge of the local regulatory requirements (e.g. PDPA, MAS Outsourcing) 

WHAT WE DO – PGIM Real Estate

With $212 billion in gross assets under management and administration ($137 billion net), PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU). PGIM Real Estate’s risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing, and the local experience of professionals in 35 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world. For more information visit pgimrealestate.com.

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.4 trillion in assets under management as of 30th September, 2024. With offices in over 15 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back almost 150 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com

At PGIM Asia Pacific, there are around 100 professionals across 6 offices (Singapore, Tokyo, Sydney, Shanghai, Hong Kong, Seoul). In Singapore, our team consists of over 60 employees in the areas of portfolio management, fund controlling, corporate accounting and reporting, legal, investor services, compliance, human resources and administration. 

-

For more than 140 years, Prudential Financial Inc. has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. For more information, visit www.prudential.com.