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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a strategic and analytical Business Manager to join our Member Rewards & Benefits team. This role will be instrumental in driving key initiatives, managing cross-functional projects, and supporting data-driven decision making to enhance our member experience and business outcomes.
The Business Manager will help drive strategy, planning, cross-functional execution, and analysis of SoFi’s Member Benefits & Rewards programs. You will report to the Business Lead for Rewards and Benefits and will be a trusted partner for both internal and external stakeholders as the team develops and implements new Member benefits, including Member events, and continues to build out and manage our Member Rewards program. In this role, you will collaborate with many teams across SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.
A typical week will likely be split between two main buckets: 1) execution and monitoring of ongoing Rewards and Benefits programs, including maintaining Rewards program functionality, partnerships with third parties, and ensuring member events run smoothly; 2) development and execution of new Rewards and Benefits concepts, including opportunities to partner with third parties to expand our offerings.
What you’ll do:
- Partner with the Business Lead for Member Benefits and Rewards to execute strategic initiatives, analyze program performance, and make recommendations to drive Rewards enrollment and engagement and Benefits business growth
- Lead complex, cross-functional projects and ensure alignment across Product, Engineering, Marketing, and Operations teams as we launch new and maintain existing Member Benefits and Rewards programs
- Collaborate with Data Science and Marketing teams to develop and maintain key performance metrics, produce actionable insights, and identify growth opportunities
- Manage team OKRs, including tracking progress, identifying risks, and ensuring alignment with company objectives
- Synthesize data and insights into clear, compelling presentations for senior leadership
- Collaborate with Marketing and business teams across SoFi to set the Member Events calendar and execute virtual and in person events as a part of our Member Benefits offering.
What you’ll need:
- Bachelor's degree in Business, Economics, Finance, or related field
- 5+ years of experience in business operations, strategy, investment banking, consulting, or similar roles
- Experience working with fintech, financial services, consumer technology or loyalty programs
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively both internally and with external partners
- Excellent analytical and problem-solving capabilities
- Outstanding written and verbal communication skills
- Comfort working in a high growth, constantly changing environment
Nice to have:
- MBA or advanced degree
- Knowledge of SQL and data visualization tools (e.g., Tableau, Looker)
- Experience with OKR frameworks and team performance management
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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