Manager, IT Infrastructure & Support

About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk's 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
This position is responsible for leading the site's IT Infrastructure and IT Support to support a 24/7 operation. The area is organized and works according to Agile, and is focused on local Infrastructure Management, IT Security, IT Systems Management, Laboratory System Management, Desktop Services Management, and IT Vendor Management.
In addition, this individual will provide leadership to all employees and departments working at the Facility as well close collaboration with the infrastructure and IT Support managers globally to establish standards and share best practices.
Relationships
Senior Manager.
Essential Functions

• Serve as a valued advisor to stakeholders for developing solutions that are aligned with business strategies
• Promote the strategic direction of the local and global DD&IT organizations
• Collaborate globally in Novo Nordisk worldwide IT advisory groups in Production Infrastructure, IT Security, and IT Client Services to ensure involvement and influence over the decision making and strategic planning process
• Navigate a complex stakeholder network, including DD&IT Organization and local LOB to ensure good stakeholder management
• Lead and develops employees in both technical and leadership competencies
• Responsible for implementation of people related initiatives (e.g. on wellbeing or competency development)
• Communicate, model and safeguard the SAFe and Agile methodology and principles through training, coaching, and mentoring team with Agile mindset
• Participate in team and ART events to enable qualified mindset- and career coaching of employees
• Build a learning culture by leading a transformation through personal advocacy, engagement and leadership
• Ensure and support that the local teams are well integrated in the DD&IT agile delivery organization
• In collaboration with product owners, ensure evaluation of emerging technologies and business potential or impact (including prototyping) in planning, architecture and optimization to meet business goals and objectives
• In alignment with DD&IT Production areas, develop and execute a regional IT operation strategic plan including resource planning, global process adherence, and further standardization of operations
• Ensure ITIL Methodologies are implemented and reviewed periodically to ensure good IT Operations within Incident, Change, Problem, and Asset Management
• Build a LEAN culture and mindset for process improvement and systematic problem solving (SPS)
• Take an active role of vendor selections, vendor resource onboarding, performance assessment against KPIs/SLAs), and identifies areas for improvement
• Ensure financial planning and compliance with budget timelines and policies
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Physical Requirements
Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role).
Development of People
Supervisory
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration or other relevant field from an accredited university required
• Minimum of seven (7) years of progressively in Client Services, IT Infrastructure, and IT Security experience required
• Minimum of five (5) years of supervisory experience required
• Experience with infrastructure planning and deployment required
• Experience with Vendor negotiations and management skills required
• Experienced in developing and managing Service Level Agreements (SLA's) required
• Experience in project management, business analysis and systems development life cycle required
• Proven track record of strong people management skills, including developing employees required
• Track record of successful execution of IT projects of different levels of complexity with a variety of team structures preferred
• Experience with FDA 24 CFR Part II Compliance for IT Systems, IT Infrastructure including data centers preferred
• Experience working closely with IT teams in other countries preferred
• Experience with Global stakeholder management experience preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.