Manager, Internal Communications

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

About the role

We’re looking for an Internal Communications Manager to connect our people to our mission, priorities, and each other. Sitting in the People Experience team, you’ll lead on creating clear, engaging, and inspiring communications that help everyone across the company feel informed, involved and aligned.

You'll work closely with senior leaders, team leads and subject matter experts to shape the messages that matter, from big picture strategy to day-to-day updates. You’ll also bring rigour and creativity to how we communicate, making the complex feel simple and the important feel exciting.

This is a hands-on, high-impact role that sits at the heart of how we grow our culture, drive engagement and get things done.

What you'll be doing:

• Partner with leaders across the business to shape how we communicate key messages on strategy, people, and culture, advising on what to say, how to say it, and when.

• Lead the strategy and rollout of internal communications for big business changes – creating compelling cascades that are consistent, human, and clear. 

• Own and manage internal communications channels (e.g., intranet, newsletters, Slack, Confluence), ensuring content is consistent, transparent, timely, and engaging to support alignment and connection across the business.

• Write and edit communications for senior leaders, from talking points and FAQs to emails and presentations. You'll flex between global company-wide messages and local department-level updates.

• Own and run our monthly All Employee Meeting, leading the agenda, shaping the story, creating content and materials, and making sure it runs smoothly from prep to delivery.

• Build templates and repeatable tools that help others communicate well, especially for moments like product launches, people initiatives or change announcements.

• Championing storytelling that brings our culture to life, identifying and sharing stories that spotlight our people, celebrate successes, and embody our Operating Principles.

• Work cross-functionally with relevant teams such as Brand, PR, and Regional Communications roles to align on communication goals, channel strategy, and messaging, including reactive messaging and issue response.

• Use data and insight to assess effectiveness, monitor engagement and improve how we communicate over time – from surveys to feedback loops.

• Monitor and develop strategies to influence our employee engagement and culture. 

• Reimagine how we communicate, exploring bold, creative ways to use existing and new channels, from Slack and video to newsletters and live events, keeping our internal comms fresh, interesting and full of energy.

Qualifications

About You

• 5+ years professional experience in Internal Communications, ideally in fast-paced global companies, ideally with experience in Change communications.

• Ability to engage and influence senior leaders with communication counsel and support, and communicate the voice of leaders.

• A natural storyteller with outstanding writing and editing skills, you bring our OPs, values and goals to life through clear, confident, and compelling content, tailored to suit different audiences and formats.

• An eye for detail and a commitment to quality, you care about the craft of good communication.

• Strong eye for business and an understanding of the key drivers for success across global teams within a growing technology company.

• Strategic thinking paired with strong execution; you’re able to zoom out to the big picture and then get stuck in.

• Energised by using data to shape smarter comms, track impact, and show what’s working – and why it matters.

• Comfortable working in a fast-paced environment as a trusted teammate, prioritizing and balancing several projects at once.

• Experience with organizational change and communicating key initiatives across multiple internal audiences.

• Understanding of market trends and news cycles and/or experience in corporate, digital content, social media, or public relations environments that include direct responsibility for social media support for executives.

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/